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"Bulletproof Error 11500" after you enter a value in the Ordered box in the Sales Order Entry (40.100.00) screen in Microsoft Dynamics SL

Symptoms

  Consider the following scenario in Order Management in Microsoft Dynamics SL:
  • You previously applied the correction for issue number 21354. This issue is described in Microsoft Knowledge Base (KB) article 2028782.

    For more information about issue number 21354, click the following article number to view the article in the Microsoft Knowledge Base:
    2028782 The Discount Pct box is not populated on the Sales Orders (40.110.00) screen in Microsoft Dynamics SL
  • You select the option to Enable Chain Discounts in the Order Management Setup (40.950.00) screen.
  • You create a price plan for a particular inventory ID and customer ID combination in the Sales Price (40.380.00) screen. Then, in the Disc Method box, you select an option other than Percent Discount.
  • You create a new sales order in the Sales Orders (40.100.00) screen for the inventory ID and customer ID for which the price plan was created. 
  • You enter a value in the Ordered box, and then you press TAB.
In this scenario, you receive the following error message:

Programming Bulletproof Error 11500 - "An unhandled exception occurred in application code, within a SAF Control event handler. Using the Visual Studio debugger, set a break point on the line of code indicated in this error message. If the line of code is a Sub or Function call, step into the code to find the point where the exception is occurring.  Once you have identified the line of code causing the exception, diagnose the problem and fix as appropriate. If the line of code is not available, create a debug version of the executable and rerun the program."

Exception:
 System.ArgumentOutOfRangeException
 Index and length must refer to a location within the string. Parameter name: length

Event Handler:
 OM401000.Form1.cinvtid_1_Chk
 Line <not available>

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Resolution

Hotfix information for Microsoft Dynamics SL

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Service Pack 3 (SP3)
 Changed files  Date  File version 
4010000.exe06-Apr 20117.04.50215
4011000.exe06-Apr 20117.04.50215
4011700.exe06-Apr 20117.04.50215
4040000.exe06-Apr 20117.04.50215
4060000.exe06-Apr 20117.04.50215
4060001.exe06-Apr 20117.04.50215
4061000.exe06-Apr 20117.04.50215
4061001.exe06-Apr 20117.04.50215
4099000.exe06-Apr 20117.04.50215
5000200.exe06-Apr 20117.04.50215
Bug21572OM.sql07-Jan 2011
Messages.msg03-Dec 2010



Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1)
Changed filesDateFile version
4010000.exe18-May 20107.03.40518
4011000.exe18-May 20107.03.40518
4011700.exe18-May 20107.03.40518
4040000.exe18-May 20107.03.40518
4069002.exe18-May 20107.03.40518
4099000.exe18-May 20107.03.40518
Bug21572OM.sql18-May 2010
Messages.msg18-May 2010

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue number 21572.


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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbbug, kb, kbtshoot, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2086221
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 112