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  2. System Message 28004 when you try to cancel a service contract in the Service Contract Entry (SN.001.00) screen in Microsoft Dynamics SL

System Message 28004 when you try to cancel a service contract in the Service Contract Entry (SN.001.00) screen in Microsoft Dynamics SL

Symptoms

  Consider the following scenario:
  • In the Service Contract Entry (SN.001.00) screen in Microsoft Dynamics SL, you create a new service contract.
  • In the Service Contract Accrual Process (SN.600.00) screen for the contract, you complete the service contract accrual process.
  • In the Service Contract Revenue Recognition Process (SN.303.00) screen for the contract, you complete the service contract revenue recognition process for a prescribed period.
  • You print Service Contract Invoice (SN.640.00) report for the contract.
  • In the Service Contract Deposits / Adjustments (SN.009.00) screen, you enter an adjustment for the service contract to back out a portion of the invoiced revenue.
  • You print the Service Contract Invoice (SN.640.00) report again.
  • In the Accrual/Revenue Recognition Reversals (SN.014.00) screen, you create reversals for the accrual amount and for the revenue recognition amount to reflect the adjustment that you made.
  • In the Service Contract Entry (SN.001.00) screen, you verify that the value in the Total Billed box and the value in the Total Revenue Recognized box are the same.
  • In the Status box, you change the value to Cancelled. Then, you receive the following error message:

    System Message 28004- "The total amount billed (invoiced) does not equal the total amount of revenue recognized."
You do not expect to receive this error message because the value in the Total Billed box matches the value in the Total Revenue Recognized box.

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Resolution

Hotfix information for Microsoft Dynamics SL 7.0

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics SL Service Pack that contains this hotfix as specified in the "Status" section in this article.

To resolve this problem, click the "View and request hotfix downloads" link at the top of this article to obtain the hotfix.

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.


Microsoft Dynamics SL 7.0 Feature Pack 1 (FP1)

Changed filesDateFile version
SN00100.exe29-Apr 20107.03.40429.00

Installation information

Install this hotfix by following the installation instructions that are included in the hotfix download.

Prerequisites

 For information about the prerequisites for this hotfix, see the installation instructions that are included in the hotfix download.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was reported as issue numbers 19801 and 19731.


This problem was first corrected in Microsoft Dynamics SL Service Pack 7.0 Service Pack 3 (SP3).

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbsolomon, kbhotfixserver, kbqfe, kbmbsmigrate, kbmbspartner, kbbug, kb, kbtshoot, kbexpertisebeginner, kbexpertiseinter, kbautohotfix, kbsurveynew

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Article Info
Article ID : 2027596
Revision : 2
Created on : 2/3/2017
Published on : 2/3/2017
Exists online : False
Views : 124