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On a Windows Server 2003-based computer that has a Zebra printer installed, the printer spooler (Spoolsv.exe) may crash randomly.
The Driver responsible for the issue may be Zsdzpl.dcl, Zsdcpl.dll or Zsdepl.dll with file version: 1.0.0.43. This driver is found under "%systemroot%\system32".
ZSDZPL.DLL (ZPL Language Monitor)
ZSDCPL.DLL (CPL Language Monitor)
ZSDEPL.DLL (EPL Language Monitor)
To resolve the issue, contact the third-party manufacturer for help. Zebra has released new Zebra Designer Drivers which include update for most of its printer modules. You can download them from following link:
Normally the print spooler would crash due to Heap Corruption, but once we enable the Page Heap on spooler. The next exception would reveal that the issue is because of ZUDDCL modules.
ChildEBP RetAddr
0195dee4 10034f1c ntdll!RtlAllocateHeap+0x675 [d:\nt\base\ntos\rtl\heap.c @ 2335]
WARNING: Stack unwind information not available. Following frames may be wrong.
0195df20 10034e13 zsdepl!InitializeMonitorEx+0x1b4fc
0195e3d4 575c3a43 zsdepl!InitializeMonitorEx+0x1b3f3
0195e3d8 4f444e49 0x575c3a43
0195e3dc 735c5357 0x4f444e49
0195e3e0 65747379 0x735c5357
0195e3e4 5c32336d 0x65747379
0195e3e8 6f6f7073 0x5c32336d
0195e3ec 52445c6c 0x6f6f7073
0195e3f0 52455649 0x52445c6c
0195e3f4 33575c53 0x52455649
0195e3f8 36385832 0x33575c53
0195e3fc 5a5c335c 0x36385832
0195e400 50454453 0x5a5c335c
0195e404 45442e4c 0x50454453
0195e408 00000000 0x45442e4c
ChildEBP RetAddr
018edeb0 1003a502 ntdll!RtlAllocateHeap+0x961 [d:\nt\base\ntos\rtl\heap.c @ 2072]
WARNING: Stack unwind information not available. Following frames may be wrong.
018edeec 1003a3f9 zsdzpl!InitializeMonitorEx+0x1e6d2
018ee3d4 575c3a43 zsdzpl!InitializeMonitorEx+0x1e5c9
018ee3d8 4f444e49 0x575c3a43
018ee3dc 735c5357 0x4f444e49
018ee3e0 65747379 0x735c5357
018ee3e4 5c32336d 0x65747379
018ee3e8 6f6f7073 0x5c32336d
018ee3ec 52445c6c 0x6f6f7073
018ee3f0 52455649 0x52445c6c
018ee3f4 33575c53 0x52455649
018ee3f8 36385832 <Unloaded_uage.dll>+0x33575a92
018ee3fc 7a5c335c <Unloaded_uage.dll>+0x36385671
018ee400 2e62346d 0x7a5c335c
018ee404 00676663 <Unloaded_uage.dll>+0x2e6232ac
018ee408 00000000 <Unloaded_uage.dll>+0x6764a2
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be wrong.
076ae3d4 575c3a43 zsdzpl!InitializeMonitorEx+0x2eab
076ae3d8 4f444e49 0x575c3a43
076ae3dc 735c5357 0x4f444e49
076ae3e0 65747379 0x735c5357
076ae3e4 5c32336d 0x65747379
076ae3e8 6f6f7073 0x5c32336d
076ae3ec 52445c6c 0x6f6f7073
076ae3f0 52455649 0x52445c6c
076ae3f4 33575c53 0x52455649
076ae3f8 36385832 0x33575c53
076ae3fc 5a5c335c 0x36385832
076ae400 505a4453 0x5a5c335c
076ae404 45442e4c 0x505a4453
076ae408 00000000 0x45442e4c
> lmvm zsdepl
start end module name
10000000 10086000 zsdepl C (export symbols) zsdepl.dcl
Loaded symbol image file: zsdepl.dcl
Image path: C:\WINDOWS\system32\zsdepl.dcl
Image name: zsdepl.dcl
File version: 1.0.0.43
Product version: 1.0.0.43
> lmvm zsdzpl
start end module name
10000000 1008d000 zsdzpl C (export symbols) zsdzpl.dcl
Loaded symbol image file: zsdzpl.dcl
Image path: C:\WINDOWS\system32\zsdzpl.dcl
Image name: zsdzpl.dcl
File version: 1.0.0.43
Product version: 1.0.0.43
> lmvm Zsdcpl
start end module name
10000000 10087000 zsdcpl C (export symbols) zsdcpl.dcl
Loaded symbol image file: zsdcpl.dcl
Image path: C:\WINNT\system32\zsdcpl.dcl
Image name: zsdcpl.dcl
File version: 1.0.0.43
Product version: 1.0.0.43
Some Cases with same Trend
109062951620688
110041920835786
110030872697473
110042338252736
109072754414494
109032400057081
SRS091006600030
SRX090115601007
SRX090127600996
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