On Windows Server 2003 x64 R2 edition, when you click the �Preferences� button multiple times in the Print window from Internet Explorer or Microsoft Word, Internet Explorer or Microsoft Word will crash.

Consider the following scenario:

• In Internet Explorer or Microsoft Word, you click "Print" to print the current page.
• When the "Print" window comes up, you click the "Preferences" button multiple times.
• This will cause multiple windows of "Printing Preferences" to open.
• When you try to close the "Printing Preferences" windows, Internet Explorer or Microsoft Word crashes.

To work around this issue:

When the "Print" window comes up, click the "Preferences" button only once.

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1. Press CTRL+ALT+DEL.
2. Start "Task Manager".
3. Click "Processes" tab.
4. Click the "Winword.exe" process or "iexplorer*32" ("iexplorer.exe if you are using the 64-bit version of Internet Explorer).
5. Click "End Process", and then click "Yes."

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If your printer driver supports configurable bi-directional option, you can do the following to help reduce the time between when you click the "Preferences" button and until the "Preferences" window opens.

Note: this will cause a loss of bi-directional communication with the printer and the printer driver.

To disable SNMP on the Standard TCP/IP port:

1. Open up Printers and Faxes.
2. Select the printer you want to change, right-click and select "Properties".
3. Click "Ports" tab, and click "Configure Port..."
4. Un-check the "SNMP Status Enabled" option.

To disable Bi-directional communication in teh driver:

1. Open up Printers and Faxes.
2. Select the printer you want to change, right-click and select "Properties".
3. This option can be in two places:
• Click "Configuration" tab, and click "Bi-Directional Setup...", change the option from "Automatic" to "Off" to turn off Bi-Directional Communication.
• Under the "Ports" tab, uncheck the "Enable bidirectional support" option.

Please see the following Knowledge Base article on a related issue for more information:

http://support.microsoft.com/kb/923215