The PA Returned Item Lookup window does not show the expected information in Microsoft Dynamics GP

Resolution 1:

Review the Inventory Transfer Detail Inquiry window to see if a Return transaction for the project, cost category and item you are currently attempting to return is displayed as unposted. To do this follow these steps:

1. On the tool bar click Inquiry, point to Project, point toPA Transaction Documents, and then click Inventory Transfer – Detail to open the Inventory Transfer Detail Inquiry window.

2. In the Documents field select ‘by Project No.’

3. In the Filter field select ‘by Cost Category ID.’

4. Leave the Unposted radio button marked, and then click Redisplay.

This will show any unposted transactions for this project and cost category.

5. If return documents are displayed for the same item number you are attempting to return now, then verify if they should be deleted or posted.

Resolution 2:

Review the Inventory Transfer Detail Inquiry window to see if a Return transaction for the project, cost category and item you are currently attempting to return is displayed as already having been returned. To do this follow these steps:

1. On the tool bar click Inquiry, point to Project, point to PA Transaction Documents, and then click Inventory Transfer – Detail to open the Inventory Transfer Detail Inquiry window.

2. In the Documents field select ‘by Project No.’

3. In the Filter field select ‘by Cost Category ID.’

4. Click the Posted radio button, and then click Redisplay.

This will show any posted transactions for this project and cost category.

5. If return documents are displayed for the same item number you are attempting to return now, then verify if they have already partially or fully returned the original inventory transfer.

Resolution 3:

If the original inventory transfer document has already been returned then the document that returned it will be in the PA Inventory Transfer Line (EEPAIVLN) table. To review this information, follow these steps:

1. Back up the company database. 

2.  Open one of the following query tools, depending on the version of Microsoft SQL Server that you are using:

• SQL Query Analyzer 

• SQL Server Management Studio 

• Support Administrator Console 

3.  Run the following statement against the company database.

SELECT * FROM EEPAIVLNWHERE ORIG_DOC_NUMBER = ‘XX’

Note Replace the XX value with the document number of the original inventory transfer that you are attempting to return against.

4. If results are returned, then review the value of the PAIV_Document_No field to see which document has already returned this Inventory Transfer. This could be a posted, unposted or partially posted and damaged document.

5. If the document number in the PAIV_Document_No field does not exist in the system, then the record should be removed from the EEPAIVLN table since it is a partially posted, damaged record.

Resolution 4:

If the original inventory transfer document has already been returned then the quantity that has already been returned will be in the PA Inventory Returned Quantities (EEPAIVRQ) table. To review this information, follow these steps:

1. Back up the company database. 

2.  Open one of the following query tools, depending on the version of Microsoft SQL Server that you are using:

• SQL Query Analyzer 

• SQL Server Management Studio 

• Support Administrator Console 

3.  Run the following statement against the company database.

SELECT * FROM EEPAIVRQ WHERE PAIV_Document_No = ‘XX’

Note Replace the XX value with the document number of the original inventory transfer that you are attempting to return against.

4. If results are returned, then review the value of the QTYRTRND field to see how many quantities have already been returned on this Inventory Transfer. This could be a posted, unposted or partially posted and damaged document.