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Unable to print large page documents from Windows


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Symptoms

You are unable to print a document on a large paper size at a high resolution from a Windows 7 client. For example, printing at 600x600 dpi one page which printable area is 40" x 300" will fail. The same page will be printed fine when printed at 300x300 dpi.

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Cause

The problem will occur if "(Paper Width in inches * dpi) * (Paper Length in inches * dpi)" results in a number larger than 4GB (0xFFFFFFFF).

 

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Resolution

Add the following registry DWORD and set the value to 1 (if the printer driver is using EMF data type) or 2 (if the printer driver uses RAW data type):

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Windows]

"UMPDSecurityLevel" - DWORD - "0x1" or "0x2"

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Article Info
Article ID : 2011767
Revision : 2
Created on : 8/19/2014
Published on : 8/19/2014
Exists online : False
Views : 555