When you click the CRM for Outlook button it will launch the ClientInstaller.exe that is in the _root directory on the Dynamics CRM Application server. The ClientInstaller.exe is added with the Update Rollup 7 installation. This will start the install and also start the download of the rest of the install package from the Microsoft download site. You can then continue with the install.
Note: The Implementation Guide has the complete steps to install Microsoft Dynamics CRM for Microsoft Office Outlook.
Microsoft Dynamics CRM 4.0:
http://www.microsoft.com/download/details.aspx?displaylang=en&FamilyID=1ceb5e01-de9f-48c0-8ce2-51633ebf4714
Microsoft Dynamics CRM 2011:
http://go.microsoft.com/fwlink/?LinkID=200050
Once Microsoft Dynamics CRM for Microsoft Office Outlook is installed the you need to start the Configuration Wizard. To start the Configuration Wizard complete one of the following methods:
- Start Microsoft Office Outlook and the Configuration Wizard will launch automatically.
- Click Start, click All Programs, click Microsoft Dynamics CRM 4.0, and then click Configuration Wizard.
The Configuration Wizard verify if the client computer has a Default_Client_Config.xml file in the C:\Users\username\AppData\Roaming\Microsoft\MSCRM directory. If the Default_Client_Config.xml file exists there, it will use that xml file for the configuration. If the Default_Client_Config.xml file does not exist there, it will use the default values and input will be required for the server url and the organization to connect to.
Note: More information on creating this configuration file can be found in the Chapter 7 of the Installing Guide in the Implementation Guide.
The following is an example of the Default_Client_Config.xml file:
<CRMConfiguration>
<Client>
<ServerUrl Type="OnPremise" ShowUser="True"> http://crmdiscoveryservice/MSCRMServices</ServerUrl>
<ExtranetServerUrl>http://PathToExternalDiscoveryService</ExtranetServerUrl>
<Organization>OrganizationName</Organization>
<CEIP option="True|False" />
<Database Reuseexisting="True | False"/>
</Client>
</CRMConfiguration>
To download the install package from a local network share instead of the Microsoft Download Site complete the following steps:
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On each of the client machines click Start, click Run and type Regedit, and then click OK.
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Locate the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\MSCRMClient.
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Right-click MSCRMClient, click New, and then click String Value.
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Name the new key InstallerUrl.
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Right-click InstallerUrl, click Modify, and then type the path to the network share.
Example: \\crmoutlookshare\client\CRMV4.0-I386-Client-ENU.exe
To turn off the CRM for Outlook button complete the following steps:
Microsoft Dynamics CRM 4.0:
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On the Microsoft Dynamics CRM Application Server click Start, click Run, type Regedit, and then click OK.
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Locate the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM.
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Right-click MSCRM, click New, and then click DWORD (32-bit) Value.
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Name the new key DisableOutlookSetupLink.
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Right-click DisableOutlookSetupLink, click Modify, and then type 1 to disable the CRM for Outlook button for all users.
Microsoft Dynamics CRM 2011:
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Start the Microsoft Dynamics CRM web application
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Click on Settings, then click on Administration, then click on System Settings
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Under the Outlook tab change the "Outlook client is advertised to users in the Message Bar" to No