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OpsMgr 2007: SP1: Agent setup may fail when MSXML Core Services 6.0 Service Pack 2 has already been installed on WIndows Server 2003


Action

Install System Center Operations Manager 2007 SP1 agent on a Windows Server 2003 SP2

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Result

Installation fails with this information within the event log:

------------------------------------------------------------
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date:  7/3/2009
Time:  1:41:56 PM
User:
Computer: DC1
Description:
Product: System Center Operations Manager 2007 Agent -- Microsoft Core XML Services (MSXML) 6.0 is required to install this application.  Please see the release notes for more information.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 45 37 36 30 30 41 39   {E7600A9
0008: 43 2d 36 37 38 32 2d 34   C-6782-4
0010: 32 32 31 2d 39 38 34 45   221-984E
0018: 2d 41 42 38 39 43 37 38   -AB89C78
0020: 30 44 43 32 44 7d         0DC2D} 
-----------------------------------------------------------------

 

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Cause

 

When System Center Operations Manager 2007 Agent tries to install MSXML 6.0 SP2, it detects that the version of MSXML 6.0 from the  Knowledge Base article 954459 is already installed on the computer. Therefore, the validation process indicates that the current version of MSXML 6.0 should not be replaced. This stops the installation of both MSXML 6.0 and System Center Operations Manager 2007 Agent.

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Resolution

To work around this issue, use the Windows Installer CleanUp utility to remove references to MSXML 6.0 Service Pack 2. To do this, follow these steps:
  1. Download the Windows Installer CleanUp utility. To do this, visit the following Microsoft Web site:
    http://support.microsoft.com/kb/290301 (http://support.microsoft.com/kb/290301)
  2. Run the Windows Installer CleanUp utility.
  3. Select MSXML6 Service Pack 2 (KB954459) [6.20.1099.0] in the list, and then clickRemove.
    Collapse this imageExpand this image
  4. Install System Center Operationsmanger 2007 Agent.
Note The Windows Installer CleanUp utility will not roll back the MSXML binaries to a previous version.

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Keywords: vkball, kb

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Article Info
Article ID : 2001850
Revision : 1
Created on : 1/8/2017
Published on : 11/22/2010
Exists online : False
Views : 94