XCLN: NDR When Sending A Message to A Local Recipient

You can send a message to a local Exchange Server mailbox alone, or to an SMTP recipient alone, but if you send a message to an SMTP recipient and a local Exchange Server mailbox, you receive an non-delivery report (NDR) similar to the following:

The Microsoft Exchange Client or Outlook profiles include the Internet E- Mail service and the Microsoft Exchange Server service. The Internet E-Mail service is listed first on the Delivery tab, and delivery is also set to go to a .pst file instead of the Exchange Server mailbox.

For additional information about the support limitations of MAPI providerservices, click the article number below to view the article in the Microsoft Knowledge Base:

To work around this problem, use one or both of the following methods:

• Set delivery to the Exchange Server mailbox instead of a .pst file on the Delivery tab in the client.
• In the client, put the Microsoft Exchange Server service first in the list on the Delivery tab instead of the Internet E-Mail service. If you can do this, the Exchange Server computer has a functional Internet Mail Service installed on it or a route to another Exchange Server computer with an Internet Mail Service on it, because Exchange Server handles all outgoing SMTP mail, or delivery of SMTP mail based on the configuration of the Internet Mail Service. The Internet E-mail service in the client is used only for receiving mail from another POP3 server.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base: