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Error message: "Unable to save the moderated folder changes" in Outlook

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This article was previously published under Q197414

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

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When setting up a custom response form with a moderated public folder, you may receive the following error message:
Unable to save the moderated folder changes. The client was unable to successfully complete all of the requested operations.

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The Microsoft Exchange Server Administrator has not set the Send-As privileges for the folder.

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You need to create the public folder from within Outlook, and then the Microsoft Exchange Server Administrator needs to set the permissions; finally, you need to make the folder customizations from within Outlook.

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More information

Setting the permissions for this to work properly requires coordination between the creator of the public folder (in Outlook) and the Microsoft Exchange Server Administrator.

Setting the folder permissions requires three steps that must be completed in this order:
  • Create the public folder in Outlook
  • Assign "Send As" privileges from the server administrator
  • Set the public folder as a moderated folder in Outlook
NOTE: If you complete these steps in order, you will set the template for the moderated folder as desired. However, if you complete these steps out of order, the folder will temporarily be "locked" and you will not be able to add the custom template for the moderated folder. You will receive an error message. However, if you wait approximately 15 minutes for the Exchange server to clear the cached information, you will be able to make changes to the moderated folder.

Create the Public Folder in Outlook

  1. If the folder list is not visible, click Folder List on the View menu.
  2. Right-click Public Folders and on the shortcut menu, and then click New Folder.
  3. Type a name for the folder, and then click OK.

Assign "Send As" Privileges from the Server Administrator

NOTE: You must have administrator privileges on the Microsoft Exchange Server to complete this task.

Microsoft Exchange Server 5.5

  1. In Exchange Administrator, click Options on the Tools menu.
  2. On the Permissions tab, click to select the Show Permissions page for all objects check box, and then click to select the Display rights for roles on Permissions page check box. Click OK to close the window.
  3. Click on the + next to Folders to expand the branch, and then click to select the folder that was created in the earlier steps.
  4. On the File menu, click Properties.
  5. On the Permissions tab, click Add; add the moderators for the folder, and then click OK.
  6. In the Rights box, click Send As for all the users added, and then click OK.

Exchange 2000 Server

  1. In Exchange System Manager, click to expand the Public Folder Store, and then highlight Public Folders under the required server, .
  2. In the right-side pane, right click the moderated public folder, and then select Properties.
  3. On the Permissions tab, click Directory Rights.
  4. Under Name, locate or add the account needed.
  5. Under Permissions, scroll down to Send As, click to select the Allow check box, and then click OK.

Set the Public Folder as a Moderated Folder in Outlook

  1. Right-click the public folder, right-click the shortcut menu, and then click Properties.
  2. On the Administration tab, and then click Moderated Folder.
  3. Click to select the Set folder up as a moderated folder check box.
  4. Add one user to the To field.
  5. Click to select the Reply to new items with check box.
  6. Click Custom Response, and then click Template.
  7. Modify the template as desired, and then click Save & Close on the File menu.
  8. In the Moderators box, click Add and add a moderator. Click OK to close the window.

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Keywords: KB197414, kbprb

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Article Info
Article ID : 197414
Revision : 4
Created on : 1/23/2007
Published on : 1/23/2007
Exists online : False
Views : 370