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Notes Connector Error Msg: Unable to Find Path to Server

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Symptoms

When you try to configure the Exchange 5.5 Notes Connector for Lotus Notes, using the Exchange Connectivity Administrator, you may receive one of the following error message:
LME-NOTES-NTSMEX(00a0) 2 41300:<Notes Package ID>: Client Access
<CLIENT>. Extended Reason String: Unable to find path to server
-or-
Failed to get a list of users from the lotus notes name and address book for server <servername> notes returned error code 0x0803 unable to find path to server.
-or-
Failed to get the list of users from the notes name and address book for server name <servername> notes returned error code 0x0807
These error messages occur even though the Lotus Notes client can connect to the Lotus Notes server.

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Cause

These errors may be generated if duplicates of the Nnotes.dll file exist within the system path. The Exchange Notes Connector for Lotus Notes requires this file. By default, there should be only one instance of this .dll file on the Exchange Server computer's hard disk.

This single instance of Nnotes.dll should be left in the default location, where the Notes client places it during Setup (in the \NOTES directory). If a copy of this .dll file resides in the \WINNT\SYSTEM32 directory, you may see the above errors.

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Workaround

Perform the following steps to work around this behavior:

  1. Use Windows Explorer to search for all the files named Nnotes.dll.
  2. Remove all instances of the Nnotes.dll file except the one that exists in the \NOTES directory.
  3. Add <drive>:\NOTES to the system's PATH environment variable, where <drive> is the drive letter such as C or D.
  4. Restart the Exchange Server computer for the change to take effect.
After the server has been restarted, the Exchange Notes Connector for Lotus Notes should start and operate without the "Unable to find path to server" error.

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Properties

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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Keywords: KB188815, kbprb

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Article Info
Article ID : 188815
Revision : 5
Created on : 10/27/2006
Published on : 10/27/2006
Exists online : False
Views : 285