After you log in to Windows, you may be unable to print. The document may
appear in the print queue, but there may be no status and the document may
not be printed.
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This behavior can occur if you print a document from Internet Explorer or
Outlook Express and then log out of Windows without restarting the
computer. The next user to log in to Windows is unable to print. This
occurs even if the same user that printed the document from Internet
Explorer or Outlook Express logs in to Windows again.
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To work around this problem, shut down and restart your computer. If you
are still unable to print after you restart your computer, reinstall the
printer driver. To do this, follow these steps:
- Click Start, point to Settings, and then click Printers.
- Double-click Add New Printer, and then follow the instructions on the
screen.
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Microsoft has confirmed this to be a problem in Internet Explorer version
4.0 and 4.01, and Outlook Express versions 4.0 and 4.01.
This problem is resolved in Windows 98.
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This problem occurs regardless of the Primary Network Logon or User
Profile settings. This problem occurs with local and network printers, and
may be most noticeable on a Local Area Network (LAN) where multiple users
use the same computer.
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