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XFOR: Error 2140 When Starting the Internet Mail Service

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This article was previously published under Q173496

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Symptoms

When you start the Microsoft Exchange Internet Mail Service (IMS), the following error may be displayed:
Could not start the Microsoft Exchange Internet Mail Service on.
Error 2140: An internal Windows NT error occurred.
In the Windows NT Server Event Viewer Application log, you may see the following:
Event id: 4143
Source: MSExchangeIMC
Type: Error
Category: Initialization/Termination
Description:
The Internet Mail Service service account is not an administrator account. In order to provide SSL support, the service account must be an administrator account.

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Cause

The Microsoft Exchange Service Account is not an Administrator or part of the Administrator group.

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Resolution

Add the Service Account to the Local or Domain Administrator group.

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More information

This by product design.

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Keywords: KB173496, kberrmsg

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Article Info
Article ID : 173496
Revision : 6
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 273