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Hang After First Reboot During Internet Explorer Install

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Symptoms

When you are installing Internet Explorer, your computer may stop responding (hang) after the first reboot.

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Cause

This problem occurs if CD-QuickShare is installed on the computer. When the Internet Explorer installation program tries to finalize settings after the first reboot, the CD-QuickShare drivers that load from the Config.sys and Autoexec.bat files cause the computer to hang.

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Resolution

To finish installing Internet Explorer, follow these steps:

  1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Step-By-Step Confirmation from the Startup menu.
  2. Press Y at each prompt except for the "Process your startup device drivers (Config.sys)" and "Process your startup command file (Autoexec.bat)" prompts.
  3. Allow the Internet Explorer installation process to proceed normally.
After Internet Explorer is installed, it should function properly.

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More information

For additional information about this issue, contact Stac Electronics, the manufacturer of CD-QuickShare.

CD-QuickShare is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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Properties

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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Keywords: kb3rdparty, kbenv, kbsetup, KB171697

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Article Info
Article ID : 171697
Revision : 4
Created on : 11/1/2006
Published on : 11/1/2006
Exists online : False
Views : 504