Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Hang After First Reboot During Internet Explorer Install

Hang After First Reboot During Internet Explorer Install

View products that this article applies to.

Symptoms

When you are installing Internet Explorer, your computer may stop responding (hang) after the first reboot.

↑ Back to the top

Cause

This problem occurs if CD-QuickShare is installed on the computer. When the Internet Explorer installation program tries to finalize settings after the first reboot, the CD-QuickShare drivers that load from the Config.sys and Autoexec.bat files cause the computer to hang.

↑ Back to the top

Resolution

To finish installing Internet Explorer, follow these steps:

  1. Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Step-By-Step Confirmation from the Startup menu.
  2. Press Y at each prompt except for the "Process your startup device drivers (Config.sys)" and "Process your startup command file (Autoexec.bat)" prompts.
  3. Allow the Internet Explorer installation process to proceed normally.
After Internet Explorer is installed, it should function properly.

↑ Back to the top

More information

For additional information about this issue, contact Stac Electronics, the manufacturer of CD-QuickShare.

CD-QuickShare is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

↑ Back to the top

Properties

Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

↑ Back to the top

Keywords: kb3rdparty, kbenv, kbsetup, KB171697

↑ Back to the top

Article Info
Article ID : 171697
Revision : 4
Created on : 11/1/2006
Published on : 11/1/2006
Exists online : False
Views : 537