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Troubleshooting Lync (later Skype for Business) sign-in for users

What does this guide do?

Helps Lync 2013 users diagnose and resolve sign-in issues.

Who is it for?

Lync 2013 users (not administrators) who have problem signing in Lync 2013.


How does it work?

We’ll begin by asking you questions about your installation and the symptoms you’re experiencing. Then we’ll take you through a series of troubleshooting steps and configuration checks that are specific to your situation.

IMPORTANT: Some troubleshooting steps are different depending on the type of installation you have—Lync Server or Lync for Office 365. Please complete each troubleshooting step, even if it doesn’t seem to apply to you.

Estimated time of completion:

The amount of time you spend will depend on the type of installation you have, and the causes of your Lync sign-in issues.

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Keywords: lync sign in issues, lync sign in error, lync client sign in issues, lync phone sign in error, cannot sign into lync

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Article Info
Article ID : 10054
Revision : 194
Created on : 11/14/2017
Published on : 5/2/2019
Exists online : False
Views : 26