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The text that you enter in the Description field in a service item worksheet is not displayed in a posted service invoice in Microsoft Dynamics NAV 2009 Service Pack 1

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Rapidly Published articles provide information directly from within the Microsoft support organization. The information that is contained herein is created in response to emerging or unique topics, or is intended to supplement other Knowledge Base information.

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This article applies to Microsoft Dynamics NAV 2009 for all countries and all language locales.

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Symptoms

You post a service item worksheet to an invoice in Microsoft Dynamics NAV 2009 Service Pack 1. However, the text that you enter in the Description field in the service item worksheet is not displayed in the posted service invoice.

If you batch post a service invoice text lines are not transfered to the posted service invoice. However if you single post an invoice the lines are copied.

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Resolution

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, change the code in the RemoveLinesNotSatisfyPosting function in the Serv-Documents Mgt. codeunit (5988) as follows:

Existing code

...
...
                                              ("Quantity Shipped" - "Quantity Invoiced" - "Quantity Consumed" = 0)))
              THEN BEGIN
                IF Quantity <> ServLine."Quantity Invoiced" + ServLine."Quantity Consumed" THEN
                  CloseCondition := FALSE;

// Delete the following line.
                DELETE;
// End of the deleted line.

              END;
            UNTIL ServLine.NEXT = 0;
      END;
...

Replacement code

...
                                              ("Quantity Shipped" - "Quantity Invoiced" - "Quantity Consumed" = 0)))
              THEN BEGIN
                IF Quantity <> ServLine."Quantity Invoiced" + ServLine."Quantity Consumed" THEN
                  CloseCondition := FALSE;

// Add the following lines.
                IF Type <> Type::" " THEN
                  DELETE;
// End of the added lines.

              END;
            UNTIL ServLine.NEXT = 0;
      END;
...

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Removal information

You cannot remove this hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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Keywords: kbmbsquickpub, kbnoloc, kbmbscodefix, kbqfe, kbmbsservicesmanagement, kbmbspartner, kbsurveynew, kbnotautohotfix, kb, kbmbsmigrate

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Article Info
Article ID : 976392
Revision : 1
Created on : 3/13/2017
Published on : 12/16/2011
Exists online : False
Views : 338