Error message when you query the "Win32_Product" class after you install applications by using Microsoft Windows Installer (MSI) 4.5 together with the "Per-User" option in Windows Server 2003 and in Windows XP: "0x80041001 - Generic failure"

Considering the following scenario:

• You install Microsoft Windows Installer (MSI) 4.5 on a computer that is running Windows Server 2003 Service Pack 2 (SP2) or that is running a 64-bit version of Windows XP Professional Service Pack 2 (SP2).
• You install multiple applications by using MSI together with the Per-User option. For example, you run the following command to install a MSI package named application.msi:
  MSIexec.exe /i application.msi ALLUSERS=""

In this scenario, when you run a Windows Management Instrumentation (WMI) query against the Win32_Product class to obtain a list of installed applications, you receive an error message that resembles the following: After you dismiss the error, the list of installed applications is not obtained.

Note This problem does not occur in Microsoft Windows Installer 3.1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 2 (SP2). Also, you must have Microsoft Windows Installer 4.5 installed on the computer.

Note Microsoft Windows Installer is an optional component in Windows Server 2003 SP2.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Server 2003

For all supported x64-based versions of Windows Server 2003

For all supported Itanium-based versions of Windows Server 2003

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To download Microsoft Windows Installer (MSI) 4.5, visit the following Microsoft Web site: For more information about how to specify a Per-User installation that uses ALLUSERS Property, visit the following Microsoft Web site: For more information about Win32_Product Class, visit the following Microsoft Web site: For more information, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base: