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The logon process may take a long time when you try to log on to a Windows Vista-based or Windows Server 2008-based computer

View products that this article applies to.

Symptoms

When you try to log on to a Windows Vista-based computer or a Windows Server 2008-based computer, the logon process may take a long time because of incremental network traffic.

This problem occurs when you have large number of offline files on the computer.

To determine whether you are experiencing this problem, open a network monitor tool. Then, stop and restart the Windows Search service. If you notice lots of network traffic, you are experiencing this issue.

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Cause

This problem occurs because, by default, the Windows Search service is configured to index the client-side cache (CSC) in Windows Vista and in Windows Server 2008. During the system logon process, the FindItem and ItemExists methods of the IOfflineFilesCache API request the index of the offline files from the remote server. This behavior causes lots of network traffic.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the �Hotfix Request� page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack


No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.0.6001.2232831,74412-Dec-200805:44x86
Cscdll.dll6.0.6001.2232822,01612-Dec-200805:44x86
Csc.sys6.0.6001.22328351,74412-Dec-200803:11x86
Cscmig.dll6.0.6001.22328106,49612-Dec-200805:44x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05012-Dec-200805:28Not Applicable
Cscsvc.dll6.0.6001.22328487,93612-Dec-200805:44x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.0.6001.2232838,40012-Dec-200806:05x64
Cscdll.dll6.0.6001.2232828,67212-Dec-200806:05x64
Csc.sys6.0.6001.22328461,82412-Dec-200803:34x64
Cscmig.dll6.0.6001.22328134,14412-Dec-200806:05x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05012-Dec-200806:18Not Applicable
Cscsvc.dll6.0.6001.22328604,16012-Dec-200806:05x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Cscapi.dll6.0.6001.2232883,96812-Dec-200805:47IA-64
Cscdll.dll6.0.6001.2232866,04812-Dec-200805:47IA-64
Csc.sys6.0.6001.223281,019,39212-Dec-200803:12IA-64
Cscmig.dll6.0.6001.22328284,67212-Dec-200805:47IA-64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05012-Dec-200805:46Not Applicable
Cscsvc.dll6.0.6001.223281,228,28812-Dec-200805:47IA-64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For help with Windows Search problems in Windows Vista, visit the following Microsoft web page:
Fix problems in which Windows Search is not working or searches are slower
For more information about the IOfflineFilesCache interface, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/bb530486.aspx
For more information about Windows Search, visit the following Web sites:
http://msdn.microsoft.com/en-us/library/aa965362(VS.85).aspx
http://msdn.microsoft.com/en-us/library/bb266513(VS.85).aspx

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
File namePackage_for_kb959488_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,803
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,900
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameX86_156973867fb45604121d56bb32c35464_31bf3856ad364e35_6.0.6001.22328_none_82dd1954a64cb90f.manifest
File versionNot Applicable
File size711
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameX86_49775f991b1f8efa1ec4e329b00e02d5_31bf3856ad364e35_6.0.6001.22328_none_ac9b4330cbfc29bb.manifest
File versionNot Applicable
File size1,057
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6001.22328_none_abe6fce0124bd6a2.manifest
File versionNot Applicable
File size4,914
Date (UTC)12-Dec-2008
Time (UTC)06:17
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22328_none_9ec44bf6750de6c8.manifest
File versionNot Applicable
File size16,070
Date (UTC)12-Dec-2008
Time (UTC)06:15
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22328_none_0a4f95197a86e12c.manifest
File versionNot Applicable
File size39,176
Date (UTC)12-Dec-2008
Time (UTC)06:22
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
File nameAmd64_08f66017f1b8bff2a66af85707f9df47_31bf3856ad364e35_6.0.6001.22328_none_9acd9b87564cc9b1.manifest
File versionNot Applicable
File size1,063
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameAmd64_f2f20f22db0bbf85f3a237083b25f17a_31bf3856ad364e35_6.0.6001.22328_none_bbf536e2b8763933.manifest
File versionNot Applicable
File size715
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameAmd64_f554c0b9201d1c8b297530a83b48b5b9_31bf3856ad364e35_6.0.6001.22328_none_6df4f5c7cc02450a.manifest
File versionNot Applicable
File size1,070
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameAmd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6001.22328_none_08059863caa947d8.manifest
File versionNot Applicable
File size4,930
Date (UTC)12-Dec-2008
Time (UTC)07:13
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22328_none_fae2e77a2d6b57fe.manifest
File versionNot Applicable
File size16,098
Date (UTC)12-Dec-2008
Time (UTC)07:13
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22328_none_666e309d32e45262.manifest
File versionNot Applicable
File size39,212
Date (UTC)12-Dec-2008
Time (UTC)07:17
File namePackage_for_kb959488_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,815
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,912
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)12-Dec-2008
Time (UTC)17:33
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_aa83b830e68e0d17809dc74a9fabdc6d_31bf3856ad364e35_6.0.6001.22328_none_c3782339cdc934fa.manifest
File versionNot Applicable
File size1,068
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameIa64_e2a4cdbc3be7c95b5bdf8de9670990ca_31bf3856ad364e35_6.0.6001.22328_none_56338598c9e12f41.manifest
File versionNot Applicable
File size713
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameIa64_e4bd7d088aaf4e432d109cd18fd2a25a_31bf3856ad364e35_6.0.6001.22328_none_d645f7ec1faa466e.manifest
File versionNot Applicable
File size1,060
Date (UTC)12-Dec-2008
Time (UTC)17:33
File nameIa64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6001.22328_none_abe8a0d61249df9e.manifest
File versionNot Applicable
File size4,921
Date (UTC)12-Dec-2008
Time (UTC)07:06
File nameIa64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22328_none_9ec5efec750befc4.manifest
File versionNot Applicable
File size16,084
Date (UTC)12-Dec-2008
Time (UTC)07:06
File nameIa64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22328_none_0a51390f7a84ea28.manifest
File versionNot Applicable
File size39,193
Date (UTC)12-Dec-2008
Time (UTC)07:09
File namePackage_for_kb959488_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,905
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,435
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)12-Dec-2008
Time (UTC)17:33
File namePackage_for_kb959488_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)12-Dec-2008
Time (UTC)17:33

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Keywords: kbautohotfix, kbexpertiseinter, kbfix, kbbug, kbsurveynew, kbqfe, KB959488

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Article Info
Article ID : 959488
Revision : 2
Created on : 10/8/2011
Published on : 10/8/2011
Exists online : False
Views : 429