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  2. The Microsoft System Information (Msinfo32.exe) tool reports the incorrect amount of physical memory in a Windows Server 2008-based or Windows Vista Service Pack 1-based computer that has more than 4 GB of physical memory installed

The Microsoft System Information (Msinfo32.exe) tool reports the incorrect amount of physical memory in a Windows Server 2008-based or Windows Vista Service Pack 1-based computer that has more than 4 GB of physical memory installed

View products that this article applies to.

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

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Symptoms

The Microsoft System Information (Msinfo32.exe) tool reports the incorrect amount of physical memory in a Windows Server 2008-based or Windows Vista SP1-based computer that has more than 4 gigabytes (GB) of physical memory installed. Specifically, the tool never reports more than 4 GB of total physical memory. For example, assume that a Windows Server 2008-based or Windows Vista SP1-based computer has 8 GB of physical memory. However, the Total Physical Memory item under the System Summary node in the Msinfo32.exe tool reports less than 4 GB of memory.

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Cause

This issue occurs because an incorrect data type is used to calculate the total physical memory in the Msinfo32.exe tool.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 or Windows Vista SP1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 or Windows Vista SP1, x86 version
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb950233~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,62602-Apr-200817:07Not Applicable
Package_2_for_kb950233~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,46402-Apr-200817:07Not Applicable
Package_3_for_kb950233~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78902-Apr-200817:07Not Applicable
Package_for_kb950233_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36702-Apr-200817:07Not Applicable
Package_for_kb950233_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43002-Apr-200817:07Not Applicable
Package_for_kb950233_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42102-Apr-200817:07Not Applicable
Package_for_kb950233_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42302-Apr-200817:07Not Applicable
Package_for_kb950233_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42502-Apr-200817:07Not Applicable
Package_for_kb950233_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43102-Apr-200817:07Not Applicable
X86_07da800ce6dbad0f2c7cc90afc1dd3ee_31bf3856ad364e35_6.0.6001.22148_none_103cc7b9b9b667fb.manifestNot Applicable70702-Apr-200817:07Not Applicable
X86_0ba0869d6697d9399413d26a558e797c_31bf3856ad364e35_6.0.6001.22148_none_c6ed38c5a29b439b.manifestNot Applicable70402-Apr-200817:07Not Applicable
X86_3992a9aad3763c44a7f4f4d17a042b03_31bf3856ad364e35_6.0.6001.22148_none_8ba3243eecd268a8.manifestNot Applicable70002-Apr-200817:07Not Applicable
X86_microsoft-windows-msinfo32-exe-common_31bf3856ad364e35_6.0.6001.22148_none_86ab5e860417b896.manifestNot Applicable7,99402-Apr-200803:51Not Applicable
X86_microsoft-windows-msinfo32-exe-srv_31bf3856ad364e35_6.0.6001.22148_none_c0774157667fa196.manifestNot Applicable7,11602-Apr-200803:54Not Applicable
X86_microsoft-windows-msinfo32-exe_31bf3856ad364e35_6.0.6001.22148_none_ac42c64212e5237e.manifestNot Applicable10,80802-Apr-200803:51Not Applicable
Msinfo32.exe6.0.6001.22148408,06402-Apr-200800:52x86
Msinfo32.exe6.0.6001.22148408,06402-Apr-200800:52x86
Msinfo32.exe6.0.6001.22148408,06402-Apr-200800:52x86
Windows Server 2008 or Windows Vista SP1, x64 version
File nameFile versionFile sizeDateTimePlatform
Amd64_0ac57ac67ca861f3dd21cc7f4166a736_31bf3856ad364e35_6.0.6001.22148_none_085cdb0eac6f426a.manifestNot Applicable1,04802-Apr-200817:07Not Applicable
Amd64_aa6a6a001179f7a0879b37e3d691704d_31bf3856ad364e35_6.0.6001.22148_none_7ad7b56db2cf23e6.manifestNot Applicable1,05602-Apr-200817:07Not Applicable
Amd64_ae43225a1ee27d5ffd0a07790facc93c_31bf3856ad364e35_6.0.6001.22148_none_059a8f6372651555.manifestNot Applicable1,06202-Apr-200817:07Not Applicable
Amd64_microsoft-windows-msinfo32-exe-common_31bf3856ad364e35_6.0.6001.22148_none_e2c9fa09bc7529cc.manifestNot Applicable8,02602-Apr-200805:00Not Applicable
Amd64_microsoft-windows-msinfo32-exe-srv_31bf3856ad364e35_6.0.6001.22148_none_1c95dcdb1edd12cc.manifestNot Applicable7,14802-Apr-200805:02Not Applicable
Amd64_microsoft-windows-msinfo32-exe_31bf3856ad364e35_6.0.6001.22148_none_086161c5cb4294b4.manifestNot Applicable10,84002-Apr-200804:59Not Applicable
Package_1_for_kb950233~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable3,08502-Apr-200817:07Not Applicable
Package_2_for_kb950233~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,92102-Apr-200817:07Not Applicable
Package_3_for_kb950233~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,02102-Apr-200817:07Not Applicable
Package_for_kb950233_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37502-Apr-200817:07Not Applicable
Package_for_kb950233_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43802-Apr-200817:07Not Applicable
Package_for_kb950233_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42902-Apr-200817:07Not Applicable
Package_for_kb950233_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43102-Apr-200817:07Not Applicable
Package_for_kb950233_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43302-Apr-200817:07Not Applicable
Package_for_kb950233_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43902-Apr-200817:07Not Applicable
Msinfo32.exe6.0.6001.22148488,96002-Apr-200801:24x64
Msinfo32.exe6.0.6001.22148488,96002-Apr-200801:24x64
Msinfo32.exe6.0.6001.22148488,96002-Apr-200801:24x64
Windows Server 2008 or Windows Vista SP1, IA-64 version
File nameFile versionFile sizeDateTimePlatform
Ia64_099661a705c120a02b02145dda14f3c0_31bf3856ad364e35_6.0.6001.22148_none_22f26a5f1d00262c.manifestNot Applicable1,06002-Apr-200817:07Not Applicable
Ia64_66a646f131321c5aa6720c04cd7e4eb1_31bf3856ad364e35_6.0.6001.22148_none_a8361d3a377af176.manifestNot Applicable1,05402-Apr-200817:07Not Applicable
Ia64_f704438788b7d6d712de7a9ad4115082_31bf3856ad364e35_6.0.6001.22148_none_b995e9c5cb15c933.manifestNot Applicable1,04602-Apr-200817:07Not Applicable
Ia64_microsoft-windows-msinfo32-exe-common_31bf3856ad364e35_6.0.6001.22148_none_86ad027c0415c192.manifestNot Applicable8,01002-Apr-200804:19Not Applicable
Ia64_microsoft-windows-msinfo32-exe-srv_31bf3856ad364e35_6.0.6001.22148_none_c078e54d667daa92.manifestNot Applicable7,13202-Apr-200804:21Not Applicable
Ia64_microsoft-windows-msinfo32-exe_31bf3856ad364e35_6.0.6001.22148_none_ac446a3812e32c7a.manifestNot Applicable10,82402-Apr-200804:18Not Applicable
Package_1_for_kb950233~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,91402-Apr-200817:07Not Applicable
Package_2_for_kb950233~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,01602-Apr-200817:07Not Applicable
Package_for_kb950233_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42502-Apr-200817:07Not Applicable
Package_for_kb950233_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42602-Apr-200817:07Not Applicable
Package_for_kb950233_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42902-Apr-200817:07Not Applicable
Package_for_kb950233_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43402-Apr-200817:07Not Applicable
Msinfo32.exe6.0.6001.22148754,17602-Apr-200801:03IA-64
Msinfo32.exe6.0.6001.22148754,17602-Apr-200801:03IA-64
Msinfo32.exe6.0.6001.22148754,17602-Apr-200801:03IA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbautohotfix, kbexpertiseinter, kbhotfixserver, kbqfe, kb

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Article Info
Article ID : 950233
Revision : 2
Created on : 9/19/2018
Published on : 9/19/2018
Exists online : False
Views : 388