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Error message when you merge accounts or contacts in Microsoft Dynamics CRM 3.0: "A record with these values already exists. A duplicate record cannot be created"

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Symptoms

When you merge accounts or contacts in Microsoft Dynamics CRM 3.0, you receive the following error message:
A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.
This problem occurs if the following conditions are true:
  • One of the accounts or contacts contains one or more addresses in the More Addresses section of the record.
  • The value in the AddressNumber 2 field for the account or contact was deleted.

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Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

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More information

To verify that the value in the AddressNumber 2 field was deleted, follow these steps:
  1. Open SQL Query Analyzer on the server that is running Microsoft SQL Server and that stores the Microsoft Dynamics CRM databases.
  2. Run the following query against the OrganizationName_MSCRM database.
    select * from customeraddressbase where parentid='<AccountID>'
    Notes
    • The OrganizationName placeholder represents the organization name.
    • The <AccountID> placeholder represents the account or contact identifier of the master record that you try to merge.
  3. View the results of the query.

    Note If the value in the AddressNumber 2 field was deleted, the value in the AddressNumber column is not 2.

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References

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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Keywords: KB928958, kbmbsmigrate, kbqfe, kbhotfixserver, kberrmsg

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Article Info
Article ID : 928958
Revision : 4
Created on : 7/17/2007
Published on : 7/17/2007
Exists online : False
Views : 376