An e-mail message is not sent to an account when you use the "Send Direct E-mail" command in Microsoft Dynamics CRM 3.0

When you use the Send Direct E-mail command to send an e-mail message to an account in Microsoft Dynamics CRM 3.0, the e-mail message is not sent to the account. This problem occurs if the following conditions are true:

• The account contains a primary contact.
• The primary contact contains an e-mail address that you created in Microsoft Dynamics CRM 3.0.

Instead, the e-mail message is sent to the e-mail address of the primary contact.

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base: