This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751
Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731
Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available