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  2. The HTML code is displayed instead of certain special characters in the subject line of an e-mail message when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0

The HTML code is displayed instead of certain special characters in the subject line of an e-mail message when you use the "Send Direct E-mail" functionality in Microsoft Dynamics CRM 3.0

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Symptoms

Consider the following scenario in Microsoft Dynamics CRM 3.0:
  • You use the Send Direct E-mail functionality to send an e-mail message.
  • The subject line of this e-mail message contains one or more of the following special characters:
    • ampersand (&)
    • less than sign (<)
    • greater than sign (>)
    • quotation mark (")
In this scenario, the following HTML code is displayed instead of the special characters in the subject line of the e-mail message:
  • &amp;
  • &lt;
  • &gt;
  • &quot;

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Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

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More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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Keywords: KB926162, kbmbsmigrate, kbqfe, kbhotfixserver, kbmbsemail

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Article Info
Article ID : 926162
Revision : 3
Created on : 7/17/2007
Published on : 7/17/2007
Exists online : False
Views : 350