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An e-mail message is incorrectly associated with a marketing campaign in Microsoft Dynamics CRM 3.0 when you send an e-mail message in Outlook


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Symptoms

When you send an e-mail message in Microsoft Office Outlook, the e-mail message is incorrectly associated with a marketing campaign in Microsoft Dynamics CRM 3.0. Additionally, the e-mail message is tracked in Microsoft Dynamics CRM 3.0. This problem occurs if the following conditions are true:
  • You create a marketing campaign that is associated with a marketing list.
  • You use the E-mail via Mail Merge feature to distribute a campaign activity to the members in the marketing list.

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Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

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More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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Keywords: KB918745, kbmbsmigrate, kbqfe, kbhotfixserver, kbmbsemail

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Article Info
Article ID : 918745
Revision : 3
Created on : 7/18/2007
Published on : 7/18/2007
Exists online : False
Views : 441