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  2. Neither the PreSetState callout event nor the PostSetState callout event is run when a user is disabled in Microsoft Dynamics CRM 3.0

Neither the PreSetState callout event nor the PostSetState callout event is run when a user is disabled in Microsoft Dynamics CRM 3.0

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Symptoms

Neither the PreSetState callout event nor the PostSetState callout event is run when a user is disabled in Microsoft Dynamics CRM 3.0. Additionally, the custom business logic is not run. This problem occurs if the following conditions are true:
  • You subscribed to the PreSetState callout event or to the PostSetState callout event for the SystemUser entity. Then, you created custom business logic that responds to the event.
  • You used one of the following methods to disable a user:
    • You used the SystemUserSetState message and the Execute method from the CrmService Web service.
    • In Microsoft Dynamics CRM 3.0, you disabled the user in the business unit settings.

      Note To disable a user in this manner, click Settings, click Business Unit Settings, click Users, click the user, click More Actions, and then click Disable.

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Resolution

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

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More information

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

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Keywords: KB913275, kbmbsmigrate, kbqfe, kbhotfixserver, kbmbscustomization

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Article Info
Article ID : 913275
Revision : 3
Created on : 7/17/2007
Published on : 7/17/2007
Exists online : False
Views : 410