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Response Group service crashes when you change the value in the dbo.Agents table in Skype for Business Server 2015

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Symptoms

In a Microsoft Skype for Business Server 2015 environment, if you manually change a value in the UserSid column in the dbo.Agents table of the rgsconfig database, the Skype for Business Server Response Group service (RGS) crashes.

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Cause

This problem occurs because the records in the RGS database table are corrupted when you manually change the UserSid value.

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Resolution

To fix this problem, install the following cumulative updates:

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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 3141112
Revision : 1
Created on : 1/7/2017
Published on : 3/18/2016
Exists online : False
Views : 262