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You may experience slow logon when services are in start-pending state in Windows Server 2012 R2

View products that this article applies to.

This article describes an issue that occurs when you try to log on to Windows Server 2012 R2 by using Remote Desktop Services (RDS). You can fix this issue by using the update in this article. Before you install this update, check out the Prerequisites section.

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Symptoms

When there are many services in start-pending state or one or more services are slow to start, the logon to the system is blocked until all services are started, and the "Please wait" message is displayed on the screen. Additionally, you may see Event ID 9009 that looks something like this in the Application log:

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How to get this update

To fix this issue, we have released an update through Windows Update and Microsoft Download Center. Even though this issue is observed only in Windows Server 2012 R2, the update also applies to Windows 8.1 and Windows RT 8.1.

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:
119591 How to get Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Cause

This issue occurs because the Winlogon service tries to start the Group Policy Client service during logon. If other services are starting and the start takes a long time, the start of the Group Policy Client service has to queue until those services finish the startup. That delays the user logon. 

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References

See the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Wininit.exe6.3.9600.18083107,00805-Oct-201518:59Not applicable
Wmsgapi.dll6.3.9600.1638412,28822-Aug-201302:19Not applicable
Winlogon.exe6.3.9600.18083411,13605-Oct-201518:58Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Wininit.exe6.3.9600.18083146,43205-Oct-201518:28x64
Wmsgapi.dll6.3.9600.1741516,89629-Oct-201401:28x64
Winlogon.exe6.3.9600.18083572,92805-Oct-201518:25x64
Wmsgapi.dll6.3.9600.1741513,31229-Oct-201401:05x86
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Wininit.exe6.3.9600.18083115,71205-Oct-201519:30x86
Wmsgapi.dll6.3.9600.1741513,31229-Oct-201401:05x86
Winlogon.exe6.3.9600.18083465,92005-Oct-201519:29x86
Additional file information
Windows RT 8.1
File propertyValue
File nameArm_58e2ec08ef12e622fd4ccc671535caf0_31bf3856ad364e35_6.3.9600.18083_none_51cd6a98153cdb20.manifest
File versionNot applicable
File size696
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameArm_63d6cc2c3d5ee46e019d21bc6ae4f581_31bf3856ad364e35_6.3.9600.18083_none_ea14721ce6b4e706.manifest
File versionNot applicable
File size695
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameArm_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_c593bc221fe87d1c.manifest
File versionNot applicable
File size5,992
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameArm_microsoft-windows-winlogon_31bf3856ad364e35_6.3.9600.18083_none_04640469f089526f.manifest
File versionNot applicable
File size16,788
Date (UTC)05-Oct-2015
Time (UTC)22:21
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,217
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_634a5ed65e96fc260db852ddaa4887f3_31bf3856ad364e35_6.3.9600.18083_none_6c7989352bbabfe4.manifest
File versionNot applicable
File size700
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameAmd64_ba15d6758f61c197ca336a00ade46c71_31bf3856ad364e35_6.3.9600.18083_none_3c8274b58b77a48f.manifest
File versionNot applicable
File size699
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameAmd64_d1a698d49031ea286d95dabf2a478c58_31bf3856ad364e35_6.3.9600.18083_none_f0a0a81c49208d2a.manifest
File versionNot applicable
File size699
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameAmd64_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_21afe54dd848cf8c.manifest
File versionNot applicable
File size5,998
Date (UTC)06-Oct-2015
Time (UTC)05:16
PlatformNot applicable
File nameAmd64_microsoft-windows-winlogon_31bf3856ad364e35_6.3.9600.18083_none_60802d95a8e9a4df.manifest
File versionNot applicable
File size16,794
Date (UTC)05-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,877
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameWow64_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_2c048fa00ca99187.manifest
File versionNot applicable
File size2,549
Date (UTC)06-Oct-2015
Time (UTC)05:16
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,217
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameX86_1cc9fce5b70d3db392bd600e939d22b6_31bf3856ad364e35_6.3.9600.18083_none_36eb2f5efbea4b18.manifest
File versionNot applicable
File size696
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameX86_ba3cbf43e35e9995b0963d9640a8fcd5_31bf3856ad364e35_6.3.9600.18083_none_354616d3b77a5657.manifest
File versionNot applicable
File size695
Date (UTC)06-Oct-2015
Time (UTC)05:09
PlatformNot applicable
File nameX86_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_c59149ca1feb5e56.manifest
File versionNot applicable
File size5,992
Date (UTC)06-Oct-2015
Time (UTC)05:13
PlatformNot applicable
File nameX86_microsoft-windows-winlogon_31bf3856ad364e35_6.3.9600.18083_none_04619211f08c33a9.manifest
File versionNot applicable
File size16,788
Date (UTC)05-Oct-2015
Time (UTC)21:39
PlatformNot applicable

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Keywords: kbsurveynew, kbfix, atdownload, kbexpertiseinter, kb

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Article Info
Article ID : 3100956
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 342