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Anonymous user cannot use the PSTN dial-out "call me" option to join an audio meeting from Lync Web App in Lync Server 2013

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This issue occurs when you click the call me option to join a meeting as an anonymous user from Microsoft Lync Web App. When this issue occurs, the call is dropped immediately or disconnects after you try to answer it. 

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Resolution

To resolve this issue, install the July 2015 cumulative update 5.0.8308.920 for Microsoft Lync Server 2013 web components server.

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Cause

This issue occurs because the public switched telephone network (PSTN) dial-out is initiated from Unified Communications Web API (UCWA) instead of from Audio Video Multipoint Conferencing Unit (AVMCU) in Lync Web App.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3078400
Revision : 1
Created on : 1/7/2017
Published on : 7/20/2015
Exists online : False
Views : 319