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Multi-touch gesture does not work after you exit the Calculator in Windows

View products that this article applies to.

Symptoms

This issue occurs in applications that are started before you close the Windows Calculator (calc.exe) in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.

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Cause

This issue occurs because the Calculator exits and changes a property. This causes the affected applications to stop responding to multi-touch.

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Resolution

We have released an update to resolve this issue.

How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information

Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mdmsettingsprov.dll6.3.9600.17231321,53612-Jul-201402:32x86
Mdmsettingsprov.mofNot applicable17,38404-Feb-201401:10Not applicable
Mdmsettingsprov_uninstall.mofNot applicable3,11209-Nov-201300:41Not applicable
Mdmagent.exe6.3.9600.17231493,05612-Jul-201403:43x86
Mdmappprov.dll6.3.9600.17231129,02412-Jul-201402:41x86
Mdmappprov.mofNot applicable6,20024-May-201401:34Not applicable
Mdmappprov_uninstall.mofNot applicable1,88824-May-201401:34Not applicable
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Mdmsettingsprov.dll6.3.9600.17231418,81612-Jul-201402:35x64
Mdmsettingsprov.mofNot applicable17,38404-Feb-201401:11Not applicable
Mdmsettingsprov_uninstall.mofNot applicable3,11209-Nov-201300:41Not applicable
Mdmagent.exe6.3.9600.17231623,61612-Jul-201404:17x64
Mdmappprov.dll6.3.9600.17231161,79212-Jul-201402:45x64
Mdmappprov.mofNot applicable6,20024-May-201401:34Not applicable
Mdmappprov_uninstall.mofNot applicable1,88824-May-201401:34Not applicable
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Mdmsettingsprov.dll6.3.9600.17231315,90412-Jul-201401:56Not applicable
Mdmsettingsprov.mofNot applicable17,38404-Feb-201401:10Not applicable
Mdmsettingsprov_uninstall.mofNot applicable3,11209-Nov-201300:41Not applicable
Mdmagent.exe6.3.9600.17231480,76812-Jul-201402:56Not applicable
Mdmappprov.dll6.3.9600.17231128,00012-Jul-201402:07Not applicable
Mdmappprov.mofNot applicable6,20024-May-201401:34Not applicable
Mdmappprov_uninstall.mofNot applicable1,88824-May-201401:34Not applicable

Additional file information


Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_12d12b12f39f66026eceb177d55128f3_31bf3856ad364e35_6.3.9600.17231_none_4b470e2a5a0a51b8.manifest
File versionNot applicable
File size685
Date (UTC)15-Jul-2014
Time (UTC)16:36
File nameX86_23e1efd5898b8d85144b32a396e6abb9_31bf3856ad364e35_6.3.9600.17231_none_f0cededb226bf606.manifest
File versionNot applicable
File size696
Date (UTC)15-Jul-2014
Time (UTC)16:36
File nameX86_9d3fad00debe8fbdbcc8b327b90571e6_31bf3856ad364e35_6.3.9600.17231_none_c9bddaa93425fde9.manifest
File versionNot applicable
File size708
Date (UTC)15-Jul-2014
Time (UTC)16:36
File nameX86_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17231_none_49b1174b8f033f15.manifest
File versionNot applicable
File size5,017
Date (UTC)12-Jul-2014
Time (UTC)08:46
File nameX86_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17231_none_d9cf67b639935545.manifest
File versionNot applicable
File size2,173
Date (UTC)12-Jul-2014
Time (UTC)08:45
File nameX86_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17231_none_ea13f413c7153a71.manifest
File versionNot applicable
File size5,008
Date (UTC)12-Jul-2014
Time (UTC)08:45
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_72993937a1e52fb5b6759126dd3c5924_31bf3856ad364e35_6.3.9600.17231_none_e6495770bd5969e5.manifest
File versionNot applicable
File size712
Date (UTC)15-Jul-2014
Time (UTC)16:40
File nameAmd64_cdeb2cd6216b64e6ef7b22bfd51c769b_31bf3856ad364e35_6.3.9600.17231_none_b0c4aa69585041f5.manifest
File versionNot applicable
File size700
Date (UTC)15-Jul-2014
Time (UTC)16:40
File nameAmd64_fd8ba4d171d00d0af1af10ba79c3bc97_31bf3856ad364e35_6.3.9600.17231_none_ff210923b83b39f9.manifest
File versionNot applicable
File size689
Date (UTC)15-Jul-2014
Time (UTC)16:40
File nameAmd64_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17231_none_a5cfb2cf4760b04b.manifest
File versionNot applicable
File size5,021
Date (UTC)12-Jul-2014
Time (UTC)10:55
File nameAmd64_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17231_none_35ee0339f1f0c67b.manifest
File versionNot applicable
File size2,177
Date (UTC)12-Jul-2014
Time (UTC)10:54
File nameAmd64_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17231_none_46328f977f72aba7.manifest
File versionNot applicable
File size5,012
Date (UTC)12-Jul-2014
Time (UTC)10:54
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_05f0b6fed8456c054adc2b635c0e4479_31bf3856ad364e35_6.3.9600.17231_none_e95ee48b907269c0.manifest
File versionNot applicable
File size696
Date (UTC)15-Jul-2014
Time (UTC)16:37
File nameArm_393c2f175ddca8fd0e823004d4e75195_31bf3856ad364e35_6.3.9600.17231_none_3c9e7c0e9b1e693a.manifest
File versionNot applicable
File size685
Date (UTC)15-Jul-2014
Time (UTC)16:37
File nameArm_43c5482a8eb7da3cced5732684c0a3f5_31bf3856ad364e35_6.3.9600.17231_none_4da058f58083d651.manifest
File versionNot applicable
File size708
Date (UTC)15-Jul-2014
Time (UTC)16:37
File nameArm_mdmsettingsprov_31bf3856ad364e35_6.3.9600.17231_none_49b389a38f005ddb.manifest
File versionNot applicable
File size5,017
Date (UTC)12-Jul-2014
Time (UTC)09:35
File nameArm_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17231_none_d9d1da0e3990740b.manifest
File versionNot applicable
File size2,173
Date (UTC)12-Jul-2014
Time (UTC)09:35
File nameArm_microsoft-windows-wmiv2-mdmappprov-dll_31bf3856ad364e35_6.3.9600.17231_none_ea16666bc7125937.manifest
File versionNot applicable
File size5,008
Date (UTC)12-Jul-2014
Time (UTC)09:35

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Workaround

To work around this issue, close and reopen the affected applications after the Calculator exits.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbsurveynew, kbexpertiseinter, atdownload, kbfix, kb

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Article Info
Article ID : 3024755
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 264