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Cannot put a call that is to or from a remote PSTN user on hold in Lync 2013 in a Lync Server 2013 environment

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Symptoms

When this issue occurs, you receive the following message:
Call could not be put on hold

This issue occurs in the following scenarios:
  • Media bypass for the Enterprise Voice infrastructure is enabled.
  • The call is routed to a public switched telephone network (PSTN) through version 8.x of Cisco Unified Communications Manager (CUCM) or an earlier version of CUCM.

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Resolution

To resolve this issue, install the October 2014 update for Lync 2013 (KB2889929).

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More Information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 3020377
Revision : 1
Created on : 1/7/2017
Published on : 12/5/2014
Exists online : False
Views : 183