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Exchange ActiveSync client displays an incorrect email address in an Exchange Server 2010 environment

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Symptoms

This issue occurs if the mailbox has multiple primary address types, and their prefixes are all uppercase letters (such as "SIP" or "NOTE").

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Cause

This issue occurs because Microsoft Exchange ActiveSync (EAS) takes any type of primary address as a primary SMTP address, as long as it has the appropriate format. Therefore, an incorrect email address that is prefixed by all uppercase letters might be used in the EAS client.

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Resolution

To resolve this issue, install the following update:
Update Rollup 9 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

You can run the following Set-CASMailbox cmdlet to enable the Exchange ActiveSync logging:
Set-CASMailbox alias-ActiveSyncDebugLogging:$true
Additionally, you can run the following Get-ActiveSyncDeviceStatistics cmdlet to obtain the log of the affected account:
Get-ActiveSyncDeviceStatistics -Mailbox alias -GetMailboxLog:$true -NotificationEmailAddress YourEmailAddress

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3011892
Revision : 1
Created on : 1/7/2017
Published on : 3/17/2015
Exists online : False
Views : 275