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You cannot dock MicroStation toolbars after you install update 2973201 in Windows

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2.
  • You install update 2973201 on the computer.
  • You try to dock a toolbar of Bentley MicroStation at the top or bottom of the screen.
In this scenario, the toolbar becomes blank or invisible.

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Cause

This issue occurs because the Z-order of the windows is changed after you install update 2973201.

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How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 8.1, Windows Server 2012 R2, Windows 7, and Windows Server 2008 R2. Before you install this hotfix, check the prerequisite of the hotfix. Also notice that you have to restart the computer after you install this hotfix.

Note Windows Updateand update 3000061 also contain this hotfix, in which many other issues are fixed in addition to the issue that the hotfix fixes. We recommend that you use the update. The update is larger than the hotfix. Therefore, the update rollup takes longer to download.

Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2, or install Service Pack 1 (SP1) in Windows 7 or Windows Server 2008 R2. 

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix , you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2 RTM GDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21321-Aug-201323:33Not applicable
Win32k.sys6.3.9600.172953,107,32806-Sep-201404:08Not applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
Win32k.sys6.3.9600.172953,525,12006-Sep-201404:40x86
For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
Win32k.sys6.3.9600.172953,525,12006-Sep-201404:40x86

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7601.227942,361,34406-Sep-201403:17x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7601.227943,166,72006-Sep-201403:33x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7601.227947,431,68006-Sep-201403:10IA-64

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional file information for Windows RT 8.1
File propertyValue
File nameArm_b4d1c836a5befe141bb32b62782feb60_31bf3856ad364e35_6.3.9600.17295_none_577c88a22d805809.manifest
File versionNot applicable
File size694
Date (UTC)07-Sep-2014
Time (UTC)04:14
File nameArm_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_4d8bc849b624cf86.manifest
File versionNot applicable
File size125,412
Date (UTC)06-Sep-2014
Time (UTC)04:50
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_3c6dbc75ec426826e66df154fdd967d2_31bf3856ad364e35_6.3.9600.17295_none_c4ad58614c3d9395.manifest
File versionNot applicable
File size694
Date (UTC)07-Sep-2014
Time (UTC)04:13
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_4d8955f1b627b0c0.manifest
File versionNot applicable
File size125,412
Date (UTC)06-Sep-2014
Time (UTC)05:57
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_01460c2f7aee9db23ae5b4d371e0ab86_31bf3856ad364e35_6.3.9600.17295_none_99e2a87806cbc3e3.manifest
File versionNot applicable
File size698
Date (UTC)07-Sep-2014
Time (UTC)04:24
File nameAmd64_c32e9a1df25c8bf905f31952035cdc41_31bf3856ad364e35_6.3.9600.17295_none_2e0198a981aadd22.manifest
File versionNot applicable
File size698
Date (UTC)07-Sep-2014
Time (UTC)04:24
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_a9a7f1756e8521f6.manifest
File versionNot applicable
File size125,416
Date (UTC)06-Sep-2014
Time (UTC)07:39
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17295_none_b3fc9bc7a2e5e3f1.manifest
File versionNot applicable
File size124,683
Date (UTC)06-Sep-2014
Time (UTC)05:57
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_7a22327f023159e7691ea1c4ca97626d_31bf3856ad364e35_6.1.7601.22794_none_01bd24be53b7534a.manifest
File versionNot applicable
File size694
Date (UTC)07-Sep-2014
Time (UTC)05:09
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_bb2dec2f122778e5.manifest
File versionNot applicable
File size42,086
Date (UTC)06-Sep-2014
Time (UTC)04:44
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_20e01a0f20a0127d86efb15dea3cb9cb_31bf3856ad364e35_6.1.7601.22794_none_476d88a33132787d.manifest
File versionNot applicable
File size1,038
Date (UTC)07-Sep-2014
Time (UTC)05:09
File nameAmd64_c317a1d88f2f60239e72fe62542c5a08_31bf3856ad364e35_6.1.7601.22794_none_d7822a7d8f66936d.manifest
File versionNot applicable
File size698
Date (UTC)07-Sep-2014
Time (UTC)05:09
File nameAmd64_f195ce6cd53f47110b04a66fef6bacfb_31bf3856ad364e35_6.1.7601.22794_none_ead6179127a1d1b5.manifest
File versionNot applicable
File size698
Date (UTC)07-Sep-2014
Time (UTC)05:09
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_174c87b2ca84ea1b.manifest
File versionNot applicable
File size42,090
Date (UTC)06-Sep-2014
Time (UTC)05:09
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_21a13204fee5ac16.manifest
File versionNot applicable
File size4,178
Date (UTC)06-Sep-2014
Time (UTC)04:38
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_8bf36ec97cf78f5e2a15d4cad726cd28_31bf3856ad364e35_6.1.7601.22794_none_345a90935e97c846.manifest
File versionNot applicable
File size1,036
Date (UTC)07-Sep-2014
Time (UTC)05:09
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_bb2f9025122581e1.manifest
File versionNot applicable
File size42,088
Date (UTC)06-Sep-2014
Time (UTC)04:36
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22794_none_21a13204fee5ac16.manifest
File versionNot applicable
File size4,178
Date (UTC)06-Sep-2014
Time (UTC)04:38


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2998984
Revision : 1
Created on : 1/7/2017
Published on : 10/14/2014
Exists online : False
Views : 288