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Backup task fails with a time-out error in Windows

View products that this article applies to.

This article describes an issue that occurs when you perform a backup task in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

Assume that you run a backup requester application to perform a backup task on the computer.

In this scenario, the backup task fails, and you may receive the following error message that states the Volume Shadow Copy Service (VSS) failed because of a time-out:
FAILED_AT_FREEZE (0x800423f2 - VSS_E_WRITERERROR_TIMEOUT)

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Cause

The issue occurs because the VSS encounters a deadlock during the Thaw eventif the Security Account Manager (SAM) has pending writes for the registry.

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Resolution

To resolve this issue, we have released a hotfix for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2, and we have released an update rollup for Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.

Note This hotfix or update rollup makes sure that VSS avoids calling the APIs that result in registry VSS writes during the Thaw event.

Shall I choose hotfix or update rollup?
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1, Windows Server 2012 R2, Windows 8 or Windows Server 2012

To resolve this issue, install the update rollup that is dated December 2014 or November 2014.


Get the hotfix for Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about the Thaw event

See the Thaw event.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.16xxxWindows 8, Windows RT, and Windows Server 2012RTMGDR
    6.2.920 0.17xxxWindows 8, Windows RT, and Windows Server 2012RTMGDR
    6.2.920 0.20xxxWindows 8, Windows RT, and Windows Server 2012RTMLDR
    6.2.920 0.21xxxWindows 8, Windows RT, and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77606-Jul-201220:05Not applicable
Eventcls.dll6.2.9200.1642015,36020-Sep-201205:53x86
Vssapi.dll6.2.9200.171371,195,52009-Oct-201403:59x86
Vsstrace.dll6.2.9200.1713752,22409-Oct-201403:59x86
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77606-Jul-201220:20Not applicable
Eventcls.dll6.2.9200.2052115,36020-Sep-201205:54x86
Vssapi.dll6.2.9200.212571,196,03209-Oct-201409:05x86
Vsstrace.dll6.2.9200.2052152,22420-Sep-201205:55x86
Vssvc.exe6.2.9200.171371,151,48809-Oct-201403:59x86
Vssvc.exe6.2.9200.212571,152,00009-Oct-201409:06x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77606-Jul-201220:41Not applicable
Eventcls.dll6.2.9200.1642017,40820-Sep-201206:31x64
Vssapi.dll6.2.9200.171371,519,10409-Oct-201404:00x64
Vsstrace.dll6.2.9200.1713769,63209-Oct-201404:00x64
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77606-Jul-201220:20Not applicable
Eventcls.dll6.2.9200.2052117,40820-Sep-201206:30x64
Vssapi.dll6.2.9200.212571,514,49609-Oct-201410:16x64
Vsstrace.dll6.2.9200.2052169,63220-Sep-201206:32x64
Vssvc.exe6.2.9200.171371,484,28809-Oct-201404:00x64
Vssvc.exe6.2.9200.212571,485,31209-Oct-201410:16x64
Eventcls.dll6.2.9200.1642015,36020-Sep-201205:53x86
Vssapi.dll6.2.9200.171371,195,52009-Oct-201403:59x86
Vsstrace.dll6.2.9200.1713752,22409-Oct-201403:59x86
Eventcls.dll6.2.9200.2052115,36020-Sep-201205:54x86
Vssapi.dll6.2.9200.212571,196,03209-Oct-201409:05x86
Vsstrace.dll6.2.9200.2052152,22420-Sep-201205:55x86
For Windows RT
File nameFile versionFile sizeDateTimePlatform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77606-Jul-201220:41Not applicable
Eventcls.dll6.2.9200.1642017,40820-Sep-201205:33Not applicable
Vssapi.dll6.2.9200.171371,193,47209-Oct-201403:48Not applicable
Vsstrace.dll6.2.9200.1642056,83220-Sep-201205:35Not applicable
Vssvc.exe6.2.9200.171371,178,62409-Oct-201403:48Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.16xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77610-Jun-200921:47Not applicable
Eventcls.dll6.1.7600.1638516,89614-Jul-200901:15x86
Vssapi.dll6.1.7601.228281,128,44807-Oct-201401:42x86
Vsstrace.dll6.1.7601.2282856,32007-Oct-201401:42x86
Vssvc.exe6.1.7601.228281,028,09607-Oct-201401:42x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77610-Jun-200921:08Not applicable
Eventcls.dll6.1.7600.1638516,38414-Jul-200901:40x64
Vssapi.dll6.1.7601.228281,753,60007-Oct-201402:04x64
Vsstrace.dll6.1.7601.2282876,80007-Oct-201402:04x64
Vssvc.exe6.1.7601.228281,602,56007-Oct-201402:03x64
Eventcls.dll6.1.7600.1638516,89614-Jul-200901:15x86
Vssapi.dll6.1.7601.228281,128,44807-Oct-201401:42x86
Vsstrace.dll6.1.7601.2282856,32007-Oct-201401:42x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
75dfb225-e2e4-4d39-9ac9-ffaff65ddf06.xmlNot applicable2,77609-Jul-201306:49Not applicable
Eventcls.dll6.1.7601.2282831,23207-Oct-201401:22IA-64
Vssapi.dll6.1.7601.228282,514,94407-Oct-201401:23IA-64
Vsstrace.dll6.1.7601.22828123,90407-Oct-201401:23IA-64
Vssvc.exe6.1.7601.228282,173,44007-Oct-201401:22IA-64
Eventcls.dll6.1.7601.2282816,89607-Oct-201401:42x86
Vssapi.dll6.1.7601.228281,128,44807-Oct-201401:42x86
Vsstrace.dll6.1.7601.2282856,32007-Oct-201401:42x86

Additional file information

Additional file information for Windows 8 and for Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_0fb8040eb16049c380d9b14d20ff2381_31bf3856ad364e35_6.2.9200.17138_none_8a856074cfbc40d5.manifest
File versionNot applicable
File size694
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameX86_2d891a36d84ce0be3df6367d19abb6a0_31bf3856ad364e35_6.2.9200.17138_none_963a530cef3214a2.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameX86_623b3079309a000283dec1f36b09f65f_31bf3856ad364e35_6.2.9200.21257_none_64779dd9cdb84cdf.manifest
File versionNot applicable
File size694
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameX86_e8a9383951e84b6bab1fb2807b07e5e2_31bf3856ad364e35_6.2.9200.21257_none_2332aab240a0c55b.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameX86_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_d1cbe06152fc6909.manifest
File versionNot applicable
File size11,914
Date (UTC)10-Oct-2014
Time (UTC)00:49
PlatformNot applicable
File nameX86_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21257_none_d23edd0a6c2b275e.manifest
File versionNot applicable
File size11,914
Date (UTC)10-Oct-2014
Time (UTC)00:49
PlatformNot applicable
File nameX86_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.17138_none_57b1d087e9123182.manifest
File versionNot applicable
File size18,296
Date (UTC)09-Oct-2014
Time (UTC)04:39
PlatformNot applicable
File nameX86_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.21257_none_5824cd310240efd7.manifest
File versionNot applicable
File size18,296
Date (UTC)09-Oct-2014
Time (UTC)10:04
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_177cfa87d7cda3000dc64b17bdf61e28_31bf3856ad364e35_6.2.9200.17138_none_ca71a4938c3c9dbf.manifest
File versionNot applicable
File size702
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_1bd22aeb96259a2c3e074a0b03fd9d71_31bf3856ad364e35_6.2.9200.21257_none_9581c14b148fbb69.manifest
File versionNot applicable
File size702
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_308dbfacf5293bc1dd4fe25070cd5bb0_31bf3856ad364e35_6.2.9200.17138_none_469d932b964ded3f.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_6737a639a8fc1ad8e6a0ce148c7675c0_31bf3856ad364e35_6.2.9200.21257_none_3104812fcf7e8e0d.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_a39e8b51e1a6dc0b3bc321b97a6e017f_31bf3856ad364e35_6.2.9200.21257_none_0cf6fe9105cc4cbf.manifest
File versionNot applicable
File size1,038
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_b9da775579db090e5e384e14d043f4a7_31bf3856ad364e35_6.2.9200.21257_none_433310c4ab77c73b.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_bdbfc13f12e5f9a0a0022e4230845131_31bf3856ad364e35_6.2.9200.17138_none_26b3c6d94ca12161.manifest
File versionNot applicable
File size1,038
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_f81ca12327fff91bdf80a3417952625e_31bf3856ad364e35_6.2.9200.17138_none_79156cd474cbbe02.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameAmd64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_2dea7be50b59da3f.manifest
File versionNot applicable
File size11,918
Date (UTC)10-Oct-2014
Time (UTC)00:52
PlatformNot applicable
File nameAmd64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21257_none_2e5d788e24889894.manifest
File versionNot applicable
File size11,918
Date (UTC)10-Oct-2014
Time (UTC)00:52
PlatformNot applicable
File nameAmd64_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.17138_none_b3d06c0ba16fa2b8.manifest
File versionNot applicable
File size18,302
Date (UTC)09-Oct-2014
Time (UTC)07:14
PlatformNot applicable
File nameAmd64_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.21257_none_b44368b4ba9e610d.manifest
File versionNot applicable
File size18,302
Date (UTC)09-Oct-2014
Time (UTC)20:25
PlatformNot applicable
File nameWow64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_383f26373fba9c3a.manifest
File versionNot applicable
File size10,915
Date (UTC)10-Oct-2014
Time (UTC)00:52
PlatformNot applicable
File nameWow64_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.21257_none_38b222e058e95a8f.manifest
File versionNot applicable
File size10,915
Date (UTC)10-Oct-2014
Time (UTC)00:52
PlatformNot applicable
Additional files for Windows RT
File propertyValue
File nameArm_311be05d216727c83e9e90bd4cdcec06_31bf3856ad364e35_6.2.9200.17138_none_b793fba089d97c8a.manifest
File versionNot applicable
File size698
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameArm_8bef93d6130c5586a254b61599e678ac_31bf3856ad364e35_6.2.9200.17138_none_7d4f6b6dfcdb4b28.manifest
File versionNot applicable
File size694
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameArm_microsoft-windows-vssapi_31bf3856ad364e35_6.2.9200.17138_none_d1ce52b952f987cf.manifest
File versionNot applicable
File size11,914
Date (UTC)10-Oct-2014
Time (UTC)00:45
PlatformNot applicable
File nameArm_microsoft-windows-vssservice_31bf3856ad364e35_6.2.9200.17138_none_57b442dfe90f5048.manifest
File versionNot applicable
File size18,296
Date (UTC)09-Oct-2014
Time (UTC)04:39
PlatformNot applicable
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_5e0ff0c6e1d785f85fbb25f0edfb7387_31bf3856ad364e35_6.1.7601.22828_none_17be5484a674a39f.manifest
File versionNot applicable
File size698
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameX86_d962a3d6c160e33cdeb5972c94d75166_31bf3856ad364e35_6.1.7601.22828_none_97bb6b362f539366.manifest
File versionNot applicable
File size694
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameX86_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_d7710346f925f95f.manifest
File versionNot applicable
File size12,389
Date (UTC)07-Oct-2014
Time (UTC)06:57
PlatformNot applicable
File nameX86_microsoft-windows-vssservice_31bf3856ad364e35_6.1.7601.22828_none_5d56f36d8f3bc1d8.manifest
File versionNot applicable
File size18,235
Date (UTC)07-Oct-2014
Time (UTC)02:34
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_119b0e67abd8e596f597e7580bb0c0b1_31bf3856ad364e35_6.1.7601.22828_none_bd86d1a76be8b613.manifest
File versionNot applicable
File size702
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameAmd64_5e5695799ad347d1d905a3dbc10d5edd_31bf3856ad364e35_6.1.7601.22828_none_6f74a022944a082c.manifest
File versionNot applicable
File size698
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameAmd64_7d3434e6f2f1df5d8c5514d438e70062_31bf3856ad364e35_6.1.7601.22828_none_aa0c06cc37f1e1b5.manifest
File versionNot applicable
File size698
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameAmd64_ffb38375fb30725865654714fdd38406_31bf3856ad364e35_6.1.7601.22828_none_9c795b3e10428e24.manifest
File versionNot applicable
File size1,038
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameAmd64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_338f9ecab1836a95.manifest
File versionNot applicable
File size12,393
Date (UTC)07-Oct-2014
Time (UTC)07:00
PlatformNot applicable
File nameAmd64_microsoft-windows-vssservice_31bf3856ad364e35_6.1.7601.22828_none_b9758ef14799330e.manifest
File versionNot applicable
File size18,241
Date (UTC)07-Oct-2014
Time (UTC)02:47
PlatformNot applicable
File nameWow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_3de4491ce5e42c90.manifest
File versionNot applicable
File size11,453
Date (UTC)07-Oct-2014
Time (UTC)07:00
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_18a6b789e68205ebb9c609f5204c7826_31bf3856ad364e35_6.1.7601.22828_none_c4fb46e84a45786f.manifest
File versionNot applicable
File size700
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameIa64_8e06efbcdcb27acf2995c385f7408947_31bf3856ad364e35_6.1.7601.22828_none_82ff312b44c7c08e.manifest
File versionNot applicable
File size1,036
Date (UTC)07-Oct-2014
Time (UTC)06:53
PlatformNot applicable
File nameIa64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_d772a73cf924025b.manifest
File versionNot applicable
File size12,066
Date (UTC)07-Oct-2014
Time (UTC)02:03
PlatformNot applicable
File nameIa64_microsoft-windows-vssservice_31bf3856ad364e35_6.1.7601.22828_none_5d5897638f39cad4.manifest
File versionNot applicable
File size18,238
Date (UTC)07-Oct-2014
Time (UTC)02:04
PlatformNot applicable
File nameWow64_microsoft-windows-vssapi_31bf3856ad364e35_6.1.7601.22828_none_3de4491ce5e42c90.manifest
File versionNot applicable
File size11,065
Date (UTC)07-Oct-2014
Time (UTC)02:12
PlatformNot applicable



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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2996928
Revision : 1
Created on : 1/7/2017
Published on : 12/9/2014
Exists online : False
Views : 264