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  2. Gray conversion of the RGB color is printed incorrectly through a PCL 6 version 4 driver in Windows

Gray conversion of the RGB color is printed incorrectly through a PCL 6 version 4 driver in Windows

View products that this article applies to.

Symptoms

When you try to print a color XPS file that contains monochrome mode from a Printer Command Language (PCL) 6 version 4 driver-based computer, the gray conversion of the RGB color for the Text, PNG, or Graphic elements are interchanged. Specifically, the red and blue are in incorrect gray tones.
This issue occurs in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012.

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Cause

This issue occurs because the grayscale formula is incorrect in the Msxpspcl6.dll file for PNG, Text and Graphic elements.

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Resolution

To resolve this issue, install the hotfix that is described in this article, or the update rollup (recommended) that contains this hotfix. 

Windows versionHotfixHotfix prerequisiteUpdate rollupUpdate rollup prerequisite
Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2Click "Hotfix Download Available"Install Update 2919355Get update rollup 2995388Install Update 2919355
Windows 8, Windows RT, or Windows Server 2012Click "Hotfix Download Available"No prerequisiteGet update rollup 2995387No prerequisite

Note The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Additional hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1, Windows RT 8.1, or Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.173314,510,72030-Aug-201421:12x86
Msxpsps.dll0.3.9600.173314,472,83230-Aug-201421:12x86
V3hostingfilter-pipelineconfig.xmlNot applicable38501-Aug-201402:37Not applicable
V3hostingfilter.dll0.3.9600.1733141,47230-Aug-201421:19x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.173315,126,65630-Aug-201422:26x64
Msxpsps.dll0.3.9600.173315,114,36830-Aug-201422:26x64
V3hostingfilter-pipelineconfig.xmlNot applicable38512-Aug-201418:12Not applicable
V3hostingfilter.dll0.3.9600.1733152,22430-Aug-201422:35x64
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.173313,773,44030-Aug-201420:08Not applicable
Msxpsps.dll0.3.9600.173313,775,48830-Aug-201420:08Not applicable
V3hostingfilter-pipelineconfig.xmlNot applicable38501-Aug-201402:42Not applicable
V3hostingfilter.dll0.3.9600.1733144,03230-Aug-201420:09Not applicable

Windows 8, Windows RT, or Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9200.171014,513,28030-Aug-201404:04x86
Msxpsps.dll0.3.9200.171014,482,56030-Aug-201404:04x86
V3hostingfilter-pipelineconfig.xmlNot applicable38502-Jun-201214:37Not applicable
V3hostingfilter.dll0.3.9200.1638440,96026-Jul-201203:20x86
Msxpspcl6.dll0.3.9200.212184,513,28030-Aug-201404:09x86
Msxpsps.dll0.3.9200.212184,482,56030-Aug-201404:09x86
V3hostingfilter-pipelineconfig.xmlNot applicable38502-Jun-201214:37Not applicable
V3hostingfilter.dll0.3.9200.1638440,96026-Jul-201203:20x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9200.171015,146,11230-Aug-201405:47x64
Msxpsps.dll0.3.9200.171015,144,06430-Aug-201405:47x64
V3hostingfilter-pipelineconfig.xmlNot applicable38502-Jun-201214:37Not applicable
V3hostingfilter.dll0.3.9200.1638452,73626-Jul-201203:07x64
Msxpspcl6.dll0.3.9200.212185,146,11202-Sep-201416:04x64
Msxpsps.dll0.3.9200.212185,144,06402-Sep-201416:04x64
V3hostingfilter-pipelineconfig.xmlNot applicable38502-Jun-201214:37Not applicable
V3hostingfilter.dll0.3.9200.1638452,73626-Jul-201203:07x64
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9200.171013,712,00030-Aug-201403:33Not applicable
Msxpsps.dll0.3.9200.171013,721,21630-Aug-201403:33Not applicable
V3hostingfilter-pipelineconfig.xmlNot applicable38502-Jun-201214:37Not applicable
V3hostingfilter.dll0.3.9200.1638443,52026-Jul-201201:30Not applicable

Additional file information

Additional file information for Windows 8.1, Windows RT 8.1, or for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_ntprint4.inf_31bf3856ad364e35_6.3.9600.17331_none_daf2e01bbff2989f.manifest
File versionNot applicable
File size4,813
Date (UTC)30-Aug-2014
Time (UTC)23:08
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.17331_none_37117b9f785009d5.manifest
File versionNot applicable
File size4,825
Date (UTC)31-Aug-2014
Time (UTC)00:19
Additional files for Windows RT 8.1
File propertyValue
File nameArm_ntprint4.inf_31bf3856ad364e35_6.3.9600.17331_none_daf55273bfefb765.manifest
File versionNot applicable
File size4,805
Date (UTC)30-Aug-2014
Time (UTC)21:00
Additional file information for Windows 8, Windows RT, or for Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_ntprint4.inf_31bf3856ad364e35_6.2.9200.17101_none_431e936d75a77a01.manifest
File versionNot applicable
File size4,816
Date (UTC)02-Sep-2014
Time (UTC)20:50
File nameX86_ntprint4.inf_31bf3856ad364e35_6.2.9200.21218_none_43a462528ec6e71d.manifest
File versionNot applicable
File size4,816
Date (UTC)02-Sep-2014
Time (UTC)20:50
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.2.9200.17101_none_9f3d2ef12e04eb37.manifest
File versionNot applicable
File size4,828
Date (UTC)02-Sep-2014
Time (UTC)20:51
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.2.9200.21218_none_9fc2fdd647245853.manifest
File versionNot applicable
File size4,828
Date (UTC)02-Sep-2014
Time (UTC)20:51
Additional files for Windows RT
File propertyValue
File nameArm_ntprint4.inf_31bf3856ad364e35_6.2.9200.17101_none_432105c575a498c7.manifest
File versionNot applicable
File size4,808
Date (UTC)02-Sep-2014
Time (UTC)20:50

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbfix, kbsurveynew, kbexpertiseadvanced, kbautohotfix, kbhotfixserver, kbqfe

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Article Info
Article ID : 2996808
Revision : 1
Created on : 1/7/2017
Published on : 10/14/2014
Exists online : False
Views : 295