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Error "Problem Event Name: APPCRASH, Application Name: lync.exe" when you view desktop sharing in Lync 2013

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Symptoms

When you are viewing a shared desktop or a shared application in Microsoft Lync 2013, Lync 2013 crashes. Additionally, you may receive an error message that resembles the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: VersionNumber
Application Timestamp: 52b0af33
Fault Module Name: RTMPLTFM.dll
Fault Module Version: VersionNumber
Fault Module Timestamp: 52e08c1f
Exception Code: c0000005
Exception Offset: 001e1147
OS Version: VersionNumber
Locale ID: 1033

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Resolution

To resolve this issue, install the following update:
2889929 October 2014 update for Lync 2013 (KB2889929)

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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertisebeginner, kberrmsg, kb

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Article Info
Article ID : 2996285
Revision : 1
Created on : 1/7/2017
Published on : 3/10/2016
Exists online : False
Views : 300