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Network printers that use TCP/IP port do not print after first document has printed in Windows

View products that this article applies to.

Note You are redirected to this article (KB 2996207) when you click http://support2.microsoft.com/kb/2987599/ja to open the Japanese version of KB 2987599.

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Symptoms

Assume that you use a network printer through a TCP/IP port to print documents on a client computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. When the first print job is finished in this scenario, you cannot print any other documents.

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Cause

The issue occurs because the client computer does not send a FIN packet to the print server after the first print job is finished. Therefore the print server does not recognize whether the print job has finished. In this scenario, the print server waits for several minutes, sends an RST packet to the client server and then cancels the print job.

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How to obtain this update or hotfix

To resolve this issue, we have released hotfixes for Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7, and Windows Server 2008 R2, and we have released updates for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite for the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 or Windows Server 2012 R2

The following update rollup is available.

For Windows 8.1 or Windows Server 2012 R2

Get update rollup 2995388

Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2, or you must first install SP1 in Windows 7 or Windows 2008 R2. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.3.9600.17337333,63210-Sep-201406:18x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.3.9600.17337474,43210-Sep-201406:25x64
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.3.9600.17337302,41610-Sep-201406:01Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18588241,08809-Sep-201421:52x86
Netio.sys6.1.7601.22796241,08809-Sep-201421:55x86
Fwpkclnt.sys6.1.7601.18438187,84005-Apr-201402:24x86
Tcpip.sys6.1.7601.184381,294,27205-Apr-201402:25x86
Fwpkclnt.sys6.1.7601.22648187,84005-Apr-201402:16x86
Tcpip.sys6.1.7601.227961,310,13609-Sep-201421:56x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18588377,78409-Sep-201422:16x64
Netio.sys6.1.7601.22796377,78409-Sep-201422:24x64
Fwpkclnt.sys6.1.7601.18438288,19205-Apr-201402:47x64
Tcpip.sys6.1.7601.184381,903,55205-Apr-201402:47x64
Fwpkclnt.sys6.1.7601.22648288,19205-Apr-201402:37x64
Tcpip.sys6.1.7601.227961,897,40009-Sep-201422:24x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18588713,65609-Sep-201421:30IA-64
Netio.sys6.1.7601.22796713,65609-Sep-201421:32IA-64
Fwpkclnt.sys6.1.7601.18438482,75205-Apr-201401:58IA-64
Tcpip.sys6.1.7601.184383,790,78405-Apr-201401:58IA-64
Fwpkclnt.sys6.1.7601.22648482,75205-Apr-201401:50IA-64
Tcpip.sys6.1.7601.227963,807,16009-Sep-201421:32IA-64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_2683f591280ee79e5ca6b0e383ab54af_31bf3856ad364e35_6.3.9600.17338_none_294835990922c825.manifest
File versionNot applicable
File size708
Date (UTC)10-Sep-2014
Time (UTC)19:29
PlatformNot applicable
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_eb752b58d0bb0fe5.manifest
File versionNot applicable
File size2,579
Date (UTC)10-Sep-2014
Time (UTC)06:30
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_36a3caafb96b22ca45cef76c5667fbe8_31bf3856ad364e35_6.3.9600.17338_none_ad9aa2d818984fe8.manifest
File versionNot applicable
File size712
Date (UTC)10-Sep-2014
Time (UTC)19:32
PlatformNot applicable
File nameAmd64_79f126b1e43be5ad3080440eae77c565_31bf3856ad364e35_6.3.9600.17338_none_0765e3c3c2c8b327.manifest
File versionNot applicable
File size712
Date (UTC)10-Sep-2014
Time (UTC)19:32
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_4793c6dc8918811b.manifest
File versionNot applicable
File size2,581
Date (UTC)10-Sep-2014
Time (UTC)06:57
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_51e8712ebd794316.manifest
File versionNot applicable
File size1,183
Date (UTC)10-Sep-2014
Time (UTC)06:30
PlatformNot applicable
Additional files for Windows RT 8.1
File propertyValue
File nameArm_0b528f5c94c6655a67b43b26a4b59d70_31bf3856ad364e35_6.3.9600.17338_none_477b86b044ebde47.manifest
File versionNot applicable
File size708
Date (UTC)10-Sep-2014
Time (UTC)19:31
PlatformNot applicable
File nameArm_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_eb779db0d0b82eab.manifest
File versionNot applicable
File size2,579
Date (UTC)10-Sep-2014
Time (UTC)06:04
PlatformNot applicable
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_3fec2ad53191f5b89f6bec8bd806a44a_31bf3856ad364e35_6.1.7601.18588_none_0fc7342b2d2c81f5.manifest
File versionNot applicable
File size1,054
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameX86_efd9b87e8d4bc0814ab59f4454f58ceb_31bf3856ad364e35_6.1.7601.22796_none_19bdedfdee655daf.manifest
File versionNot applicable
File size1,054
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_585b11ad13c4e2fe.manifest
File versionNot applicable
File size2,540
Date (UTC)09-Sep-2014
Time (UTC)22:11
PlatformNot applicable
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_58d7dfde2cec6932.manifest
File versionNot applicable
File size2,540
Date (UTC)09-Sep-2014
Time (UTC)22:13
PlatformNot applicable
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18438_none_b513c4dfc4b513b9.manifest
File versionNot applicable
File size3,834
Date (UTC)05-Apr-2014
Time (UTC)02:49
PlatformNot applicable
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22796_none_b55a855ade0522c9.manifest
File versionNot applicable
File size3,780
Date (UTC)10-Sep-2014
Time (UTC)20:53
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_355ce589df5b8c827dcf65def4c2e32e_31bf3856ad364e35_6.1.7601.22796_none_46219aee7bce286f.manifest
File versionNot applicable
File size712
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameAmd64_b24c1d6066569cab830e2a038576d941_31bf3856ad364e35_6.1.7601.18588_none_e95031d3495411f8.manifest
File versionNot applicable
File size1,414
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameAmd64_c55037eedc791a6de0deacc84db7ea78_31bf3856ad364e35_6.1.7601.18588_none_5c4f0d82d4dfbb3f.manifest
File versionNot applicable
File size712
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameAmd64_df88a101363c8bb364fb9fca3cf96205_31bf3856ad364e35_6.1.7601.18588_none_4608fa121c069966.manifest
File versionNot applicable
File size1,060
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameAmd64_e18b65396ea64667d96c592e9bc22937_31bf3856ad364e35_6.1.7601.22796_none_8b62f5bf67219522.manifest
File versionNot applicable
File size1,060
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameAmd64_f4e8ed2cd83fe0a776f97cbcbcba7e21_31bf3856ad364e35_6.1.7601.22796_none_1bc68bcb044bdf55.manifest
File versionNot applicable
File size1,414
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_b479ad30cc225434.manifest
File versionNot applicable
File size2,542
Date (UTC)09-Sep-2014
Time (UTC)22:36
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_b4f67b61e549da68.manifest
File versionNot applicable
File size2,542
Date (UTC)09-Sep-2014
Time (UTC)22:44
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18438_none_113260637d1284ef.manifest
File versionNot applicable
File size3,838
Date (UTC)05-Apr-2014
Time (UTC)03:11
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22796_none_117920de966293ff.manifest
File versionNot applicable
File size3,784
Date (UTC)10-Sep-2014
Time (UTC)20:56
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_bece57830083162f.manifest
File versionNot applicable
File size1,166
Date (UTC)09-Sep-2014
Time (UTC)22:08
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_bf4b25b419aa9c63.manifest
File versionNot applicable
File size1,166
Date (UTC)09-Sep-2014
Time (UTC)22:10
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_6d95b95c134ded44729d1ea39e1a7dc9_31bf3856ad364e35_6.1.7601.18588_none_1d0c09b3d5cd3af5.manifest
File versionNot applicable
File size1,411
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameIa64_de44910bb8ccc9345be2b8ed7703febf_31bf3856ad364e35_6.1.7601.22796_none_8f0f610701b8ab5f.manifest
File versionNot applicable
File size1,411
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_585cb5a313c2ebfa.manifest
File versionNot applicable
File size2,541
Date (UTC)09-Sep-2014
Time (UTC)22:08
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_58d983d42cea722e.manifest
File versionNot applicable
File size2,541
Date (UTC)09-Sep-2014
Time (UTC)22:09
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18438_none_b51568d5c4b31cb5.manifest
File versionNot applicable
File size3,836
Date (UTC)05-Apr-2014
Time (UTC)02:35
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22796_none_b55c2950de032bc5.manifest
File versionNot applicable
File size3,782
Date (UTC)10-Sep-2014
Time (UTC)20:49
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_bece57830083162f.manifest
File versionNot applicable
File size1,166
Date (UTC)09-Sep-2014
Time (UTC)22:08
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_bf4b25b419aa9c63.manifest
File versionNot applicable
File size1,166
Date (UTC)09-Sep-2014
Time (UTC)22:10
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

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Article Info
Article ID : 2996207
Revision : 1
Created on : 1/7/2017
Published on : 2/28/2015
Exists online : False
Views : 339