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You cannot send instant message or change presence status in Lync 2010 or Lync 2013 in a Lync Server 2013 environment

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Symptoms

You may encounter the following issues in Microsoft Lync 2010 or Lync 2013 in a Lync Server 2013 environment.
  • You cannot send an instant message. Additionally, you receive the following error message:
    This message may not have been delivered to xxx because there was no response from the server.
  • You cannot change your presence status.

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Cause

These issues occur because the RtcHost.exe process that is running on the Lync Server 2013 front-end server is restarted unexpectedly. This is caused by an issue in the IIMFilter component.

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Resolution

To resolve this issue, install the following cumulative update:
2987510 September 2014 Cumulative Update 5.0.8308.815 for Lync Server 2013 (Front End Server and Edge Server)

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kberrmsg, kb

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Article Info
Article ID : 2995174
Revision : 1
Created on : 1/7/2017
Published on : 9/23/2014
Exists online : False
Views : 256