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"Shipping charges for packing slip for sales order were not retrieved" error when invoicing a sales order that contains mixed lines from both warehouse and direct delivery shipments by using the shipping carrier interface in Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

When invoicing a sales order that contains mixed lines from both warehouse and direct delivery shipments by using the shipping carrier interface in Microsoft Dynamics AX 2012 R2, you receive the following error:
Shipping charges for packing slip for sales order were not retrieved.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformat ion/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable62,14411-Dec-201318:51x86
Axupdate.exeNot Applicable61,61611-Dec-201318:51x86
Dynamicsax2012r2-kb2909140-foundation.axmodel6.2.1000.474817,13611-Nov-201316:48Not Applicable
Dynamicsax2012r2-kb2994823-foundation.axmodel6.2.1000.876929,523,17622-Aug-201403:16Not Applicable
Dynamicsax2012r2-kb2994823-fpplabels.axmodel6.2.1000.876918,15222-Aug-201403:15Not Applicable
Dynamicsax2012r2-kb2994823-rupayroll.axmodel6.2.1000.8769610,02422-Aug-201403:15Not Applicable
Dynamicsax2012r2-kb2994823-syplabels.axmodel6.2.1000.876912,516,07222-Aug-201403:15Not Applicable
Axsetupsp.exe6.2.1000.84591,886,88815-Jul-201410:01x86
Axsetupsplib.dll6.2.1000.845980,04815-Jul-201410:01x86
Axsetupui.exe6.2.1000.5369211,63211-Dec-201318:51x86
Axutillib.dll6.2.120.0929,96022-Aug-201403:15x86
Microsoft.dynamics.servicing.operations.dll6.2.1000.317441,71211-Dec-201318:51x86
Axsetupsp.resources.dll6.2.147.8303387,76822-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:16x86
Axsetupsp.resources.dll6.2.147.8303379,57622-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303379,57622-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303371,38422-Aug-201403:16x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:16x86
Axsetupsp.resources.dll6.2.147.8303383,67222-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303395,96022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:16x86
Axsetupsp.resources.dll6.2.147.8303379,57622-Aug-201403:16x86
Axsetupsp.resources.dll6.2.147.8303387,76822-Aug-201403:16x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303379,57622-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303379,57622-Aug-201403:16x86
Axsetupsp.resources.dll6.2.147.8303379,57622-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303395,96022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303375,48022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303416,44022-Aug-201403:15x86
Axsetupsp.resources.dll6.2.147.8303371,38422-Aug-201403:15x86


Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbsurveynew, kbnoloc, kbmbsquickpub, kbmbsmigrate, kb, kbqfe, kbhotfixserver, kbautohotfix, kbmbspartner

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Article Info
Article ID : 2994823
Revision : 4
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 179