Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Error "Your camera isn't set up" in a Lync Web App video call on a MacBook Pro or a MacBook Air in Lync Server 2013

Error "Your camera isn't set up" in a Lync Web App video call on a MacBook Pro or a MacBook Air in Lync Server 2013

View products that this article applies to.

Symptoms

You try to make a video call by using Microsoft Lync Web App on a MacBook Pro Late 2013 or MacBook Air (mid 2013) laptop. In this situation, you cannot see the video. Additionally, you receive the following error message:
Your camera isn't set up, or you're already using it. You can set it up in Options - look for the Video Device settings.

↑ Back to the top

Resolution

To resolve this issue, install the following cumulative update:
2937310 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013 (Front End Server and Edge Server)

↑ Back to the top

More Information

This issue occurs because the new FaceTime camera in a MacBook Pro Late 2013 or MacBook Air (mid 2013) laptop does not support the SequenceGrabber API. Therefore, the camera does not work in Lync Web App.

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 2992091
Revision : 1
Created on : 1/7/2017
Published on : 8/20/2014
Exists online : False
Views : 289