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"Not Connected" status for a paired Surface Pen in Bluetooth settings on Surface Pro 3

View products that this article applies to.

This article describes a Microsoft Surface Pen issue that occurs when this device is paired with Microsoft Surface Pro 3. We have released an update to resolve this issue. See the prerequisites for this update.

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Symptoms

This issue occurs even if the Surface Pen is paired in sleep mode.

Note After you apply this update, the "Not Connected" status is updated to the "Paired" status if the pen is paired.

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How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Notes
  • Even though this issue has been observed only in Windows 8.1 Pro, the update also applies to Windows 8.1 and Windows Server 2012 R2.
  • The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information

Prerequisites

To install this update, you must install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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More Information

File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Devicesetupstatusprovider.dll6.3.9600.1748528,67210-Nov-201401:51x86
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Devicesetupstatusprovider.dll6.3.9600.1748534,30410-Nov-201402:29x64
Devicesetupstatusprovider.dll6.3.9600.1748528,67210-Nov-201401:51x86
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Devicesetupstatusprovider.dll6.3.9600.1748528,16010-Nov-201401:25Not applicable

Additional file information


Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size9,732
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_019fc1f270db0873867f8aa22a29d664_31bf3856ad364e35_6.3.9600.17485_none_f06cc56808f06ab8.manifest
File versionNot applicable
File size726
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_13730a5cb6d29aaa45c0e8326d65ed08_31bf3856ad364e35_6.3.9600.17485_none_256b1e22d4b5f9c5.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_1538f34ba6a6faf5a6c3a02f356403dd_31bf3856ad364e35_6.3.9600.17485_none_bc6225a039b404bb.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_20021bb5b934d701bc3a30cec53be188_31bf3856ad364e35_6.3.9600.17485_none_8c74599c838780e3.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_23170305f03b4c206c24578677a7d1ec_31bf3856ad364e35_6.3.9600.17485_none_57153c785f962b83.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_23d2c308d46edeceb55c8a91a66f47f7_31bf3856ad364e35_6.3.9600.17485_none_8a6a8b59d0451d9c.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_2c8265bc950df146fb9d6f13b3d4ac89_31bf3856ad364e35_6.3.9600.17485_none_4e6c36eafd368b67.manifest
File versionNot applicable
File size713
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_2c95b0ebcb79e2e3f1d9588fd3057249_31bf3856ad364e35_6.3.9600.17485_none_c2cfcc8e276f232d.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_308384ff6cbc6319cb43b94a65cf8e6f_31bf3856ad364e35_6.3.9600.17485_none_50133474760cb5b4.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_35d0256a86b7cb772fac69c45a3b0610_31bf3856ad364e35_6.3.9600.17485_none_1fe7647311184bdc.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_4a8367076a772c41798901bc2f1e1fe7_31bf3856ad364e35_6.3.9600.17485_none_2bfc37958fa57591.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_4bd191b091ffdc98bc68c13de0333b5e_31bf3856ad364e35_6.3.9600.17485_none_a336a8c1bfcbad01.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_60c4c5decb9f4e64e40978b676e6c75c_31bf3856ad364e35_6.3.9600.17485_none_dd352d3b61889dc2.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_64d6c28742a1b08bdde95ad5ccfda56d_31bf3856ad364e35_6.3.9600.17485_none_5b76f95a1a5b16bd.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_6d6444cf38b061686c4dccd2e853115f_31bf3856ad364e35_6.3.9600.17485_none_74a136b6d040ca12.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_74bbeccb66b8122d525026ae528965ec_31bf3856ad364e35_6.3.9600.17485_none_2c8907ce11e2b92c.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_777579ce777fc19cc7063b99d1289ff9_31bf3856ad364e35_6.3.9600.17485_none_c677209baecd0499.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_8c034ada2004d53ef7430d3cd71923f6_31bf3856ad364e35_6.3.9600.17485_none_33a468d33b911197.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_8d4a08628e095f65ade54412cf488cb7_31bf3856ad364e35_6.3.9600.17485_none_25f822524f7c8cbc.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_90f4ce9976583fb96a003e930e0b60d8_31bf3856ad364e35_6.3.9600.17485_none_25811803151c8e65.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_9115583a1b1500adf54b9063e57f9fba_31bf3856ad364e35_6.3.9600.17485_none_6d04e28e3b433307.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_914112162500c15428920e3f307f9c5f_31bf3856ad364e35_6.3.9600.17485_none_520be67143e9f9f3.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_9531bfff5098d703c47d4db1e1dc53f3_31bf3856ad364e35_6.3.9600.17485_none_e514d3ed2814ecef.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_9d3846aeecb9e704027034b68484524a_31bf3856ad364e35_6.3.9600.17485_none_a1bf49f50155c45b.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_a98562265a4c9e5c8d62aac5507895d7_31bf3856ad364e35_6.3.9600.17485_none_e3086296bff3ee17.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_ac7dbc5c148e985bf07bfd89ec6fa2fb_31bf3856ad364e35_6.3.9600.17485_none_71e5c67e121ea675.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_ae5befdab442a633554f66fe85dc6214_31bf3856ad364e35_6.3.9600.17485_none_3f4a4eb140f3e172.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_b01610d7c79fff7ca520ab65776d15ec_31bf3856ad364e35_6.3.9600.17485_none_fa58244024cb9ea4.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_b16493ec546f93ffdac3ab242e785968_31bf3856ad364e35_6.3.9600.17485_none_eb8f2e543b6497c6.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_b405f90397d54ba7168805c492c14fd1_31bf3856ad364e35_6.3.9600.17485_none_3c1f9dc29c09d705.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_b68cc420e5bf43c74ef3df6b7ac0e76f_31bf3856ad364e35_6.3.9600.17485_none_3e5cac7276a11912.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_b848b39cf2523d4d4b2cc6300b835601_31bf3856ad364e35_6.3.9600.17485_none_f66266dea4b70f87.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_c0495fe7fa0fb7e567c5b2cd55f93c60_31bf3856ad364e35_6.3.9600.17485_none_43956c503d105b32.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_c315fc2e123ef36251f47f1d1714ea3e_31bf3856ad364e35_6.3.9600.17485_none_9c352e460069abcf.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_df5d77dc5fde65f234798b6886ab4a80_31bf3856ad364e35_6.3.9600.17485_none_9abc5144ce9e7fae.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_f07e439966f769628a7bb624b0119dc8_31bf3856ad364e35_6.3.9600.17485_none_d037a3dcf79a0771.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_f6f0b0fa4a6236671b2dbb86d799b32f_31bf3856ad364e35_6.3.9600.17485_none_e4b103d8f7f0e517.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_f94f47209841b21b97cf6f506b90d1dd_31bf3856ad364e35_6.3.9600.17485_none_133185176051293d.manifest
File versionNot applicable
File size721
Date (UTC)10-Nov-2014
Time (UTC)19:56
PlatformNot applicable
File nameX86_microsoft-windows-d..setupstatusprovider_31bf3856ad364e35_6.3.9600.17485_none_19ce008e6656db99.manifest
File versionNot applicable
File size3,892
Date (UTC)10-Nov-2014
Time (UTC)03:23
PlatformNot applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_0ccfaa2ebb082b7852c4d1e988d68d2d_31bf3856ad364e35_6.3.9600.17485_none_e8a58e998275c813.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_19463a32ed45bfed55285e7a781b7df8_31bf3856ad364e35_6.3.9600.17485_none_bc026d2c2f08b3dd.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_198fa15b66e5094d7004a8132e03c04e_31bf3856ad364e35_6.3.9600.17485_none_cee2bc83881bff82.manifest
File versionNot applicable
File size1,100
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_1d05181edf6e92620b88ae1212202ec8_31bf3856ad364e35_6.3.9600.17485_none_c28a2f3c5876f771.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_1e0d63f61f45f684b7120ac031240e5e_31bf3856ad364e35_6.3.9600.17485_none_6eb259db214be7e6.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_20d0b903bccd4ba4fc6f9cca09684a60_31bf3856ad364e35_6.3.9600.17485_none_9a8988384f93e164.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_22d0ded9e5cc0544f254bf8852650204_31bf3856ad364e35_6.3.9600.17485_none_c20d503c714aacb0.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_331fcc326aab25cb4f0feba7486ebaa9_31bf3856ad364e35_6.3.9600.17485_none_a74beba37a0bcde5.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_3749305193d357492c09e1c24d02cd92_31bf3856ad364e35_6.3.9600.17485_none_16ce966897f7e93d.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_39c8eda51f7d2bae192881e95e354e8e_31bf3856ad364e35_6.3.9600.17485_none_44475d533b1405fb.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_4147bcb0b532503f99e81538210fdec6_31bf3856ad364e35_6.3.9600.17485_none_c062a7ac3ac9ff1e.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_420b7feb7ba6be195e612d79e921f640_31bf3856ad364e35_6.3.9600.17485_none_31bf9e597a117607.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_43afb86cedcc119ecf5f97f7a345301f_31bf3856ad364e35_6.3.9600.17485_none_dc51b5a04ffc2bbc.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_459a4d26e8249c345b9e9b6f16aa0978_31bf3856ad364e35_6.3.9600.17485_none_a7e4d045c4cda2b4.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_47626cb591b72a57309a1936e187ee73_31bf3856ad364e35_6.3.9600.17485_none_30dcfb545a4b2c42.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_4f0a1e435ecfea30d3573238cd9772f5_31bf3856ad364e35_6.3.9600.17485_none_fe481777952e4cea.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_52c03316c3177f17e662b806bd1454c7_31bf3856ad364e35_6.3.9600.17485_none_b212fb04dfb30985.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_589bce2e7b64942c5c4dbff914f35628_31bf3856ad364e35_6.3.9600.17485_none_e8c57c5fefd7cb9a.manifest
File versionNot applicable
File size1,074
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_630a1ebfa2cc8120bf9973001a488deb_31bf3856ad364e35_6.3.9600.17485_none_47c6be92dadc1803.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_718fb73f4c425310f255de660c29acda_31bf3856ad364e35_6.3.9600.17485_none_cc61ccf4a4e431a8.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_7c714b723b39f572e85c621cd1546562_31bf3856ad364e35_6.3.9600.17485_none_a79c01bf819c8c32.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_7cb7d10839b28adf303e7020e467f680_31bf3856ad364e35_6.3.9600.17485_none_60d40883ea691867.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_8c5c0b192b49c66ec77cd89d50f4e386_31bf3856ad364e35_6.3.9600.17485_none_908fef5d90bc44ee.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_919c0a74460d87f2d3639c3c762075e0_31bf3856ad364e35_6.3.9600.17485_none_77b4603ccbfcd449.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_93003f928ec790b5ee23eb412828e887_31bf3856ad364e35_6.3.9600.17485_none_2cb935418c982168.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_a1057a005f8081b02385d9bd6f16f4f3_31bf3856ad364e35_6.3.9600.17485_none_db1404c366183e20.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_a38afc9b6251278e9e8e9370966a6764_31bf3856ad364e35_6.3.9600.17485_none_7848a62b8d140fbc.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_a79a2487871e4bfda66ffd88804bd97d_31bf3856ad364e35_6.3.9600.17485_none_8e6afa601e5d99d7.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_aac09b1068de06047ebf437d41867a3c_31bf3856ad364e35_6.3.9600.17485_none_a4551d498ad812b9.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_cfdc0fad45e072325451b1b70d3e3228_31bf3856ad364e35_6.3.9600.17485_none_1d76bff9c52bd623.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_d38b56369a275735e99ad24953acb818_31bf3856ad364e35_6.3.9600.17485_none_8edf9d74c4b08c84.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
Time (UTC)20:01
PlatformNot applicable
File nameAmd64_d6195926de07df00bf0324d0568dedc9_31bf3856ad364e35_6.3.9600.17485_none_305b7de3194d5c6d.manifest
File versionNot applicable
File size1,090
Date (UTC)10-Nov-2014
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Additional files for all supported ARM-based versions of Windows 8.1
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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbfix, kbsurveynew, atdownload, kbexpertiseinter, kb

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Article Info
Article ID : 2989930
Revision : 2
Created on : 4/10/2020
Published on : 4/10/2020
Exists online : False
Views : 329