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  2. 0x3B Stop error occurs randomly when you log on a computer that is running Windows 8.1 or Windows Server 2012 R2

0x3B Stop error occurs randomly when you log on a computer that is running Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

This issue occurs when you have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. You receive a Stop error message that resembles the following:

STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error indicates a SYSTEM_SERVICE_EXCEPTION issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer. 
  • Not all 0x0000003B Stop errors are caused by this issue.

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Cause

This issue occurs because there is a race condition between two threads during the logon process.

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Resolution

To resolve this issue, install update rollup 2984006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2984006 September 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2989709
Revision : 1
Created on : 1/7/2017
Published on : 9/9/2014
Exists online : False
Views : 271