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You cannot print fax by using a fax modem in Windows

View products that this article applies to.

Symptoms

When you send a fax job by using a fax modem that is installed in or connected to a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012, the fax is not in the Windows Fax and Scan outbox. Therefore, the fax is not printed.

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Cause

This issue occurs because calling of the FaxStartPrintJob function works incorrectly.

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Resolution

To resolve this issue, install the hotfix that is described in this article, or the update rollup that contains this hotfix. 

Windows versionHotfixHotfix prerequisiteUpdate rollupUpdate rollup prerequisite
Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2Click "Hotfix Download Available"Install Update 2919355Get update rollup 2995388Install Update 2919355
Windows 8, Windows RT, or Windows Server 2012Click "Hotfix Download Available"No prerequisiteGet update rollup 2995387No prerequisite

Note The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Additional hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 or Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.16xxxWindows 8.1 or Windows Server 2012 R2RTMGDR
    6.3.960 0.17xxxWindows 8.1 or Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.3.9600.17331239,10430-Aug-201420:53x86
Fxscom.dll6.3.9600.1638474,75222-Aug-201303:22x86
Fxscomex.dll6.3.9600.16384507,90422-Aug-201303:21x86
Fxsocm.dll6.3.9600.1638432,25622-Aug-201303:34x86
Fxsresm.dll6.3.9600.16384925,18422-Aug-201304:15x86
Fxst30.dll6.3.9600.16384221,69622-Aug-201303:23x86
Fxstiff.dll6.3.9600.16384405,50422-Aug-201303:18x86
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,01030-Aug-201423:00Not applicable
Welcomescan.jpgNot applicable516,42418-Jun-201312:41Not applicable
Winfax.dll6.3.9600.1638426,62422-Aug-201303:24x86
Fxsapi.dll6.3.9600.17331239,10430-Aug-201420:53x86
Fxsdrv.dll0.3.9600.1733129,18430-Aug-201420:54x86
Fxsres.dll6.3.9600.173316,925,31230-Aug-201422:54x86
Fxstiff.dll6.3.9600.17331404,99230-Aug-201420:55x86
Fxsui.dll6.3.9600.17331121,85630-Aug-201420:54x86
Fxswzrd.dll6.3.9600.17331119,29630-Aug-201420:54x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.3.9600.17331275,96830-Aug-201421:58x64
Fxscom.dll6.3.9600.1638487,04022-Aug-201310:41x64
Fxscomex.dll6.3.9600.17331615,42430-Aug-201422:05x64
Fxsocm.dll6.3.9600.1638435,84022-Aug-201310:57x64
Fxsresm.dll6.3.9600.16384925,18422-Aug-201311:44x64
Fxst30.dll6.3.9600.16384254,46422-Aug-201310:42x64
Fxstiff.dll6.3.9600.16384412,16022-Aug-201310:35x64
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,01031-Aug-201400:17Not applicable
Welcomescan.jpgNot applicable516,42418-Jun-201315:12Not applicable
Winfax.dll6.3.9600.1638428,16022-Aug-201310:43x64
Fxsapi.dll6.3.9600.17331275,96830-Aug-201421:58x64
Fxsdrv.dll0.3.9600.1733131,23230-Aug-201422:01x64
Fxsres.dll6.3.9600.173316,925,31231-Aug-201400:11x64
Fxstiff.dll6.3.9600.17331411,64830-Aug-201422:02x64
Fxsui.dll6.3.9600.17331140,28830-Aug-201422:02x64
Fxswzrd.dll6.3.9600.17331135,16830-Aug-201422:03x64
Fxsapi.dll6.3.9600.17331239,10430-Aug-201420:53x86
Fxscom.dll6.3.9600.1638474,75222-Aug-201303:22x86
Fxscomex.dll6.3.9600.16384507,90422-Aug-201303:21x86
Fxsresm.dll6.3.9600.16384925,18422-Aug-201304:15x86
Winfax.dll6.3.9600.1638426,62422-Aug-201303:24x86

Windows 8 or Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.16xxxWindows 8 or Windows Server 2012RTMGDR
    6.2.920 0.17xxxWindows 8 or Windows Server 2012RTMGDR
    6.2.920 0.21xxxWindows 8 or Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.2.9200.17099227,84028-Aug-201406:04x86
Fxscom.dll6.2.9200.1638473,72826-Jul-201203:18x86
Fxscomex.dll6.2.9200.17099499,71228-Aug-201406:04x86
Fxsocm.dll6.2.9200.1638430,72026-Jul-201203:18x86
Fxsresm.dll6.2.9200.16384925,18426-Jul-201202:44x86
Fxst30.dll6.2.9200.16384222,72026-Jul-201203:18x86
Fxstiff.dll6.2.9200.16384423,93626-Jul-201203:18x86
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,01028-Aug-201407:08Not applicable
Welcomescan.jpgNot applicable516,42402-Jun-201214:37Not applicable
Winfax.dll6.2.9200.1638425,08826-Jul-201203:20x86
Fxsapi.dll6.2.9200.21216227,84028-Aug-201406:06x86
Fxscom.dll6.2.9200.1638473,72826-Jul-201203:18x86
Fxscomex.dll6.2.9200.21216499,71228-Aug-201406:06x86
Fxsocm.dll6.2.9200.1638430,72026-Jul-201203:18x86
Fxsresm.dll6.2.9200.16384925,18426-Jul-201202:44x86
Fxst30.dll6.2.9200.16384222,72026-Jul-201203:18x86
Fxstiff.dll6.2.9200.16384423,93626-Jul-201203:18x86
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,01028-Aug-201406:59Not applicable
Welcomescan.jpgNot applicable516,42402-Jun-201214:37Not applicable
Winfax.dll6.2.9200.1638425,08826-Jul-201203:20x86
Fxsapi.dll6.2.9200.17099227,84028-Aug-201406:04x86
Fxsdrv.dll0.3.9200.16384377,34426-Jul-201203:18x86
Fxsres.dll6.2.9200.163846,755,32826-Jul-201204:00x86
Fxstiff.dll6.2.9200.16384423,93626-Jul-201203:18x86
Fxsui.dll6.2.9200.17099126,46428-Aug-201406:04x86
Fxswzrd.dll6.2.9200.16384124,41626-Jul-201203:18x86
Fxsapi.dll6.2.9200.21216227,84028-Aug-201406:06x86
Fxsdrv.dll0.3.9200.16384377,34426-Jul-201203:18x86
Fxsres.dll6.2.9200.163846,755,32826-Jul-201204:00x86
Fxstiff.dll6.2.9200.16384423,93626-Jul-201203:18x86
Fxsui.dll6.2.9200.21216126,46428-Aug-201406:06x86
Fxswzrd.dll6.2.9200.16384124,41626-Jul-201203:18x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Fxsapi.dll6.2.9200.17099616,44828-Aug-201405:59x64
Fxscom.dll6.2.9200.1638488,06426-Jul-201203:05x64
Fxscomex.dll6.2.9200.17099609,28028-Aug-201405:59x64
Fxsocm.dll6.2.9200.1638435,84026-Jul-201203:05x64
Fxsresm.dll6.2.9200.16384925,18426-Jul-201202:34x64
Fxst30.dll6.2.9200.17099254,97628-Aug-201405:59x64
Fxstiff.dll6.2.9200.17099432,64028-Aug-201405:59x64
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,01028-Aug-201412:50Not applicable
Welcomescan.jpgNot applicable516,42402-Jun-201214:38Not applicable
Winfax.dll6.2.9200.1638428,67226-Jul-201203:07x64
Fxsapi.dll6.2.9200.21216616,44828-Aug-201406:04x64
Fxscom.dll6.2.9200.1638488,06426-Jul-201203:05x64
Fxscomex.dll6.2.9200.21216609,28028-Aug-201406:04x64
Fxsocm.dll6.2.9200.1638435,84026-Jul-201203:05x64
Fxsresm.dll6.2.9200.16384925,18426-Jul-201202:34x64
Fxst30.dll6.2.9200.21216254,97628-Aug-201406:04x64
Fxstiff.dll6.2.9200.21216432,64028-Aug-201406:04x64
Microsoft-windows-fax-common-ppdlic.xrm-msNot applicable3,01028-Aug-201418:12Not applicable
Welcomescan.jpgNot applicable516,42402-Jun-201214:38Not applicable
Winfax.dll6.2.9200.1638428,67226-Jul-201203:07x64
Fxsapi.dll6.2.9200.17099616,44828-Aug-201405:59x64
Fxsdrv.dll0.3.9200.16384380,41626-Jul-201203:05x64
Fxsres.dll6.2.9200.163846,755,32826-Jul-201203:28x64
Fxstiff.dll6.2.9200.17099432,64028-Aug-201405:59x64
Fxsui.dll6.2.9200.17099155,64828-Aug-201405:59x64
Fxswzrd.dll6.2.9200.16384151,55226-Jul-201203:05x64
Fxsapi.dll6.2.9200.21216616,44828-Aug-201406:04x64
Fxsdrv.dll0.3.9200.16384380,41626-Jul-201203:05x64
Fxsres.dll6.2.9200.163846,755,32826-Jul-201203:28x64
Fxstiff.dll6.2.9200.21216432,64028-Aug-201406:04x64
Fxsui.dll6.2.9200.21216155,64828-Aug-201406:04x64
Fxswzrd.dll6.2.9200.16384151,55226-Jul-201203:05x64
Fxsapi.dll6.2.9200.17099227,84028-Aug-201406:04x86
Fxscom.dll6.2.9200.1638473,72826-Jul-201203:18x86
Fxscomex.dll6.2.9200.17099499,71228-Aug-201406:04x86
Fxsresm.dll6.2.9200.16384925,18426-Jul-201202:44x86
Winfax.dll6.2.9200.1638425,08826-Jul-201203:20x86
Fxsapi.dll6.2.9200.21216227,84028-Aug-201406:06x86
Fxscom.dll6.2.9200.1638473,72826-Jul-201203:18x86
Fxscomex.dll6.2.9200.21216499,71228-Aug-201406:06x86
Fxsresm.dll6.2.9200.16384925,18426-Jul-201202:44x86
Winfax.dll6.2.9200.1638425,08826-Jul-201203:20x86

Additional file information

Additional file information for Windows 8.1 or for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_60237aba4c2df7d6ae1af420fea8ed45_31bf3856ad364e35_6.3.9600.17331_none_ac821cad12f9b12a.manifest
File versionNot applicable
File size698
Date (UTC)03-Sep-2014
Time (UTC)01:46
File nameX86_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_a0d76b666c145ec0.manifest
File versionNot applicable
File size110,835
Date (UTC)03-Sep-2014
Time (UTC)01:46
File nameX86_prnms002.inf_31bf3856ad364e35_6.3.9600.17331_none_e71922e6d635a058.manifest
File versionNot applicable
File size6,061
Date (UTC)30-Aug-2014
Time (UTC)23:08
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_545963a2ac06cb53da03216929110333_31bf3856ad364e35_6.3.9600.17331_none_b1c313813489bb24.manifest
File versionNot applicable
File size702
Date (UTC)03-Sep-2014
Time (UTC)01:51
File nameAmd64_5486e6a99fffe636fef8aa723ffbb17a_31bf3856ad364e35_6.3.9600.17331_none_604b3b35298961bd.manifest
File versionNot applicable
File size702
Date (UTC)03-Sep-2014
Time (UTC)01:51
File nameAmd64_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_fcf606ea2471cff6.manifest
File versionNot applicable
File size110,844
Date (UTC)03-Sep-2014
Time (UTC)01:51
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.3.9600.17331_none_4337be6a8e93118e.manifest
File versionNot applicable
File size6,077
Date (UTC)31-Aug-2014
Time (UTC)00:19
File nameWow64_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_074ab13c58d291f1.manifest
File versionNot applicable
File size91,707
Date (UTC)03-Sep-2014
Time (UTC)01:51
Additional file information for Windows 8 or for Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_1029321165ca09acbeca0eb3c8521686_31bf3856ad364e35_6.2.9200.21216_none_4cbffbe19836b415.manifest
File versionNot applicable
File size698
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameX86_685bdd6af39af867cdb99531a1eef1a4_31bf3856ad364e35_6.2.9200.17099_none_b63fcc564514da86.manifest
File versionNot applicable
File size698
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameX86_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_08a9cfd6220b092c.manifest
File versionNot applicable
File size110,830
Date (UTC)29-Aug-2014
Time (UTC)18:58
File nameX86_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_0986ed093aea7a90.manifest
File versionNot applicable
File size110,830
Date (UTC)29-Aug-2014
Time (UTC)18:58
File nameX86_prnms002.inf_31bf3856ad364e35_6.2.9200.17099_none_4eeb87568c2c4ac4.manifest
File versionNot applicable
File size6,064
Date (UTC)29-Aug-2014
Time (UTC)18:58
File nameX86_prnms002.inf_31bf3856ad364e35_6.2.9200.21216_none_4fc8a489a50bbc28.manifest
File versionNot applicable
File size6,064
Date (UTC)29-Aug-2014
Time (UTC)18:58
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_307ea848b2ec00fd2995436bcc6496ac_31bf3856ad364e35_6.2.9200.21216_none_3f12ccb0a9226f6f.manifest
File versionNot applicable
File size1,046
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_5def46ff293bd5f8440c90d895c9fe6f_31bf3856ad364e35_6.2.9200.17099_none_b73721a2bd033036.manifest
File versionNot applicable
File size702
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_6269665678d3d0629675ae2ebc7cd433_31bf3856ad364e35_6.2.9200.17099_none_3dac590127bc1e53.manifest
File versionNot applicable
File size702
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_c46f62b28c4a36ab194503935b2ef0c0_31bf3856ad364e35_6.2.9200.17099_none_00000625f848d0ec.manifest
File versionNot applicable
File size1,046
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_e7b2b0fb2d676a2817a69a3f089901d0_31bf3856ad364e35_6.2.9200.21216_none_0c55619d4fc06101.manifest
File versionNot applicable
File size702
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_fd5ce33fbba6a2001c9aaf64293831bd_31bf3856ad364e35_6.2.9200.21216_none_7d262130dab2a504.manifest
File versionNot applicable
File size702
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_64c86b59da687a62.manifest
File versionNot applicable
File size110,839
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_65a5888cf347ebc6.manifest
File versionNot applicable
File size110,839
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.2.9200.17099_none_ab0a22da4489bbfa.manifest
File versionNot applicable
File size6,080
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameAmd64_prnms002.inf_31bf3856ad364e35_6.2.9200.21216_none_abe7400d5d692d5e.manifest
File versionNot applicable
File size6,080
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameWow64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_6f1d15ac0ec93c5d.manifest
File versionNot applicable
File size91,707
Date (UTC)29-Aug-2014
Time (UTC)18:55
File nameWow64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_6ffa32df27a8adc1.manifest
File versionNot applicable
File size91,707
Date (UTC)29-Aug-2014
Time (UTC)18:55

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbautohotfix, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kbqfe

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Article Info
Article ID : 2988609
Revision : 1
Created on : 1/7/2017
Published on : 10/14/2014
Exists online : False
Views : 330