To resolve this problem, we have released hotfixes for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 that have a
restart requirement, and released updates for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
Before you install this hotfix, check the
prerequisite of the hotfix.
The update rollup fixes many other problems in addition to the problem that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.
Update for Windows 8.1 or Windows Server 2012 R2
The following update rollup is available.
For Windows 8.1 and Windows Server 2012 R2
Get update rollup 2975719Hotfix for Windows 8.1 or Windows Server 2012 R2
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional problems occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and problems that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.