FIX: SNA Manager MMC snap-in exits unexpectedly when you try to add or edit a link service

View products that this article applies to.

Symptoms

Consider the following scenario:

You use the SNA Manager Microsoft Management Console (MMC) snap-in in a Microsoft Host Integration Server 2009 environment.
You try to add a new link service or edit an existing link service.

In this scenario, the SNA Manager MMC snap-in may exit unexpectedly. Additionally, events that resemble the following are logged in the Application log:

Note The SNA Manager MMC snap-in does not generate an access violation when you try to add an IP-DLC link service when the Host Integration Server service account is in a UPN format. Instead, you receive the following error message:

Error code 0x80041003
Error details: Incorrect domain name, user name or password

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Cause

This problem occurs when the Host Integration Server service account is specified in the Services MMC snap-in by using the user principal name (UPN) format:

User@domain.com

The Host Integration Server Configuration Tool lets you configure the Host Integration Service account only by using the down-level logon name format:

DOMAIN\User

The access violation occurs because the Host Integration Server Management components could not correctly parse the Host Integration Server service account when it was specified in the UPN format.

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Resolution

Cumulative update information

To resolve this issue, apply Cumulative Update 7 for Host Integration Server 2009.

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Workaround

To work around this issue, change the format of the Host Integration Server service account in the Services MMC snap-in so that it uses the down-level logon name format.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

After you apply the cumulative update, the SNA Manager MMC snap-in will not quit when you add or edit a link service, even if the Host Integration Server service account is in a UPN format. However, you should still use the down-level logon name format, because this is the format that is used when Host Integration Server is configured by using the Host Integration Server Configuration Tool.

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