Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Can't sign in to Lync 2013 by using a cached certificate in Lync online hybrid deployment

Can't sign in to Lync 2013 by using a cached certificate in Lync online hybrid deployment

View products that this article applies to.

Symptoms

You can't sign in to Lync 2013 when the cached certificate is expired.

↑ Back to the top

Cause

This issue occurs because Microsoft Lync 2013 uses the cached online certificate for the on-premises AutoDiscover service when Lync 2013 signs in, which fails. Then, Lync 2013 tries to achieve a new certificate from an on-premises service. The achievement fails too. Therefore, Lync 2013 sign-in fails. 

↑ Back to the top

Workaround

To work around this issue, click Delete my sign-in infor in the sign-in window of Lync 2013 to remove the record of your logon ID and password from your computer’s memory.

↑ Back to the top

Resolution

To resolve this issue, install the following update:
2881070 August 2014 update for Lync 2013 (KB2881070)

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 2981743
Revision : 1
Created on : 1/7/2017
Published on : 8/12/2014
Exists online : False
Views : 187