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0x54 Stop error when a volume goes offline and multiple requests are in progress in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have computers that are running on a Windows 8.1 or Windows Server 2012 R2-based cluster.
  • One of the volumes goes offline on Cluster Shared Volumes (CSV), and multiple requests are in progress at the same time.
In this scenario, the clustered server crashes, and you receive a Stop error message that resembles the following:

STOP: 0x00000054 ( parameter1, parameter2, parameter3, parameter4 )

Notes
  • This Stop error indicates an LM_SERVER_INTERNAL_ERROR issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x00000054" Stop errors are caused by this issue.


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Cause

This issue occurs because a race condition occurs on CSV.

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How to obtain this update or hotfix

To resolve this issue, we have released hotfixes for Windows 8.1 or Windows Server 2012 R2, and released updates for Windows 8.1 or Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 or Windows Server 2012 R2

The following update rollup is available:
Get the August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Hotfix for Windows 8.1 or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.3.9600.17222186,36827-Jun-201405:31x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.3.9600.17222246,27227-Jun-201406:22x64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_2b4246162af89305934f6c1ab3dc1299_31bf3856ad364e35_6.3.9600.17222_none_bd872383fb27c948.manifest
File versionNot applicable
File size704
Date (UTC)27-Jun-2014
Time (UTC)20:13
PlatformNot applicable
File nameX86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.3.9600.17222_none_98b4b9012b91ee1b.manifest
File versionNot applicable
File size2,591
Date (UTC)27-Jun-2014
Time (UTC)09:32
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_b2996959aeff09ee1c8766a0efa220c2_31bf3856ad364e35_6.3.9600.17222_none_cacc14ead2cffca2.manifest
File versionNot applicable
File size708
Date (UTC)27-Jun-2014
Time (UTC)20:13
PlatformNot applicable
File nameAmd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.3.9600.17222_none_f4d35484e3ef5f51.manifest
File versionNot applicable
File size2,593
Date (UTC)27-Jun-2014
Time (UTC)12:27
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2980746
Revision : 1
Created on : 1/7/2017
Published on : 1/23/2015
Exists online : False
Views : 257