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You cannot use printers to print files after applying update 2975719 in Windows 8.1


View products that this article applies to.

Symptoms

Consider the following scenario: 
  • A user who is working on computer A that is running Windows 8.1 connects to a printer that is shared with another computer (computer B) over the network.
  • The shared printer is connected to computer B through the Web Services on Devices (WSD) connection protocol.
  • The user applies update 2975719 (that is released before September 2, 2014) on computer A.
In this scenario, the user cannot print to any printer.

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Cause

This issue occurs because the Print Spooler service crashes.

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Resolution

To resolve this issue, install update 2975719 that is re-released on September 2, 2014.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2979582
Revision : 1
Created on : 1/7/2017
Published on : 9/2/2014
Exists online : False
Views : 159