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  2. "Insert a SIM" text is still shown in VAN UI after you insert a SIM card in Windows 8.1 or Windows RT 8.1

"Insert a SIM" text is still shown in VAN UI after you insert a SIM card in Windows 8.1 or Windows RT 8.1

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that uses the mobile broadband connection.
  • You remove a SIM card from the computer.
  • You insert a SIM card again.
In this scenario, even if the SIM card is detected by the adapter, the View Available Networks UI (VAN UI) still shows Insert a SIM text until the network connection is established. After you install this update, the VAN UI shows No service text until the network connection is established.

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Resolution

To resolve this issue, install update rollup 2975719. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2979050
Revision : 1
Created on : 1/7/2017
Published on : 8/12/2014
Exists online : False
Views : 279