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Stop error when scrubbing task takes a long time on a Windows 8.1 or Windows 2012 R2-based cluster


View products that this article applies to.

Symptoms

Assume that you have computer that is running in a Windows 8.1 or Windows 2012 R2-based cluster environment. When the cluster environment experiences a dirty shutdown, you try to run a scrubbing task on the cluster. The scrubbing task takes longer than expected, and then you encounter a Stop error.

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Cause

This issue occurs because the scrubbing task does not correctly detect the transaction. Therefore, the watch dog times out after a long time.

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How to obtain this update or hotfix

To resolve this issue, we have released hotfixes for Windows 8.1 or Windows Server 2012 R2, and we have released updates for Windows 8.1 or Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 or Windows Server 2012 R2

The following update rollup is available.

For Windows 8.1 or Windows Server 2012 R2

Get update rollup 2975719

Hotfix for Windows 8.1 or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install the update 2919355 on Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.16xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mispace.dll6.3.9600.170851,029,12030-Mar-201422:35x86
Mispace.mofNot applicable756,31811-Dec-201303:01Not applicable
Mispace_uninstall.mofNot applicable6,71011-Dec-201303:01Not applicable
Smphost.dll6.3.9600.1638411,77622-Aug-201302:53x86
Spaceport.inf_locNot applicable31222-Aug-201311:33Not applicable
Spaceport.inf_locNot applicable31222-Aug-201311:13Not applicable
Spaceport.inf_locNot applicable35022-Aug-201311:35Not applicable
Spaceport.inf_locNot applicable36422-Aug-201311:30Not applicable
Spaceport.inf_locNot applicable33222-Aug-201305:19Not applicable
Spaceport.inf_locNot applicable41222-Aug-201311:35Not applicable
Spaceport.inf_locNot applicable33622-Aug-201311:32Not applicable
Spaceport.inf_locNot applicable36822-Aug-201311:32Not applicable
Spaceport.inf_locNot applicable33622-Aug-201311:33Not applicable
Spaceport.inf_locNot applicable36422-Aug-201311:34Not applicable
Spaceport.inf_locNot applicable27622-Aug-201311:34Not applicable
Spaceport.inf_locNot applicable31222-Aug-201311:34Not applicable
Spaceport.inf_locNot applicable35222-Aug-201311:35Not applicable
Spaceport.inf_locNot applicable38222-Aug-201311:32Not applicable
Spaceport.inf_locNot applicable40222-Aug-201311:31Not applicable
Spaceport.inf_locNot applicable39222-Aug-201311:32Not applicable
Spaceport.inf_locNot applicable40222-Aug-201311:32Not applicable
Spaceport.inf_locNot applicable37222-Aug-201311:32Not applicable
Spaceport.inf_locNot applicable36022-Aug-201311:30Not applicable
Spaceport.inf_locNot applicable35422-Aug-201311:28Not applicable
Spaceport.inf_locNot applicable27022-Aug-201311:27Not applicable
Spaceport.inf_locNot applicable30622-Aug-201311:28Not applicable
Spaceport.inf_locNot applicable30622-Aug-201311:28Not applicable
Spaceport.sys6.3.9600.17216333,63220-Jun-201400:46x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Mispace.dll6.3.9600.170851,287,16830-Mar-201422:49x64
Mispace.mofNot applicable756,31811-Dec-201303:01Not applicable
Mispace_uninstall.mofNot applicable6,71011-Dec-201303:01Not applicable
Smphost.dll6.3.9600.1638413,31222-Aug-201310:02x64
Spaceport.inf_locNot applicable31222-Aug-201319:24Not applicable
Spaceport.inf_locNot applicable31222-Aug-201319:15Not applicable
Spaceport.inf_locNot applicable35022-Aug-201319:39Not applicable
Spaceport.inf_locNot applicable36422-Aug-201319:23Not applicable
Spaceport.inf_locNot applicable33222-Aug-201312:34Not applicable
Spaceport.inf_locNot applicable41222-Aug-201319:39Not applicable
Spaceport.inf_locNot applicable33622-Aug-201319:27Not applicable
Spaceport.inf_locNot applicable36822-Aug-201319:24Not applicable
Spaceport.inf_locNot applicable33622-Aug-201319:39Not applicable
Spaceport.inf_locNot applicable36422-Aug-201319:26Not applicable
Spaceport.inf_locNot applicable27622-Aug-201319:27Not applicable
Spaceport.inf_locNot applicable31222-Aug-201319:28Not applicable
Spaceport.inf_locNot applicable35222-Aug-201319:23Not applicable
Spaceport.inf_locNot applicable38222-Aug-201319:27Not applicable
Spaceport.inf_locNot applicable40222-Aug-201319:24Not applicable
Spaceport.inf_locNot applicable39222-Aug-201319:26Not applicable
Spaceport.inf_locNot applicable40222-Aug-201319:36Not applicable
Spaceport.inf_locNot applicable37222-Aug-201319:38Not applicable
Spaceport.inf_locNot applicable36022-Aug-201319:37Not applicable
Spaceport.inf_locNot applicable35422-Aug-201319:31Not applicable
Spaceport.inf_locNot applicable27022-Aug-201319:13Not applicable
Spaceport.inf_locNot applicable30622-Aug-201319:13Not applicable
Spaceport.inf_locNot applicable30622-Aug-201319:16Not applicable
Spaceport.sys6.3.9600.17216384,83220-Jun-201403:05x64
Mispace.dll6.3.9600.170851,029,12030-Mar-201422:35x86
Mispace.mofNot applicable756,31811-Dec-201303:01Not applicable
Mispace_uninstall.mofNot applicable6,71011-Dec-201303:01Not applicable
Smphost.dll6.3.9600.1638411,77622-Aug-201302:53x86

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_0ced0fcb7ec2fdfecdddf34988510f63_31bf3856ad364e35_6.3.9600.17216_none_1540988ecb4a78a5.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_0fd388408d4ccda8ce7f057b94fc76fa_31bf3856ad364e35_6.3.9600.17216_none_bc3a05e48e0d37e7.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_101515b3797e3f32905aff611cb742d3_31bf3856ad364e35_6.3.9600.17216_none_c3d616308f2fb08c.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_122645d0258010371a1534aa51b6fba0_31bf3856ad364e35_6.3.9600.17216_none_dfd34fd67e61ac2a.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_3fb93c02db9d7a27cd390bfa3a225663_31bf3856ad364e35_6.3.9600.17216_none_9b8b2c3dcd04bebe.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_44a6270145bb8ad46e896c3a030b9dcb_31bf3856ad364e35_6.3.9600.17216_none_679906a5d58aa5d3.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_47d95d3ab5ccacca52c2aa262e8ab68e_31bf3856ad364e35_6.3.9600.17216_none_7e31a709165f6419.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_518487e8e9b6eedef516c2ac7043b038_31bf3856ad364e35_6.3.9600.17216_none_33b7fd6a6ad5b5ed.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_7fdc7017fb9f3d1ceaab60cb46c08319_31bf3856ad364e35_6.3.9600.17216_none_24f6bb5570ec078d.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_8b655e607bec4d19aed8cd118062c59e_31bf3856ad364e35_6.3.9600.17216_none_83e65fe1aa8498b5.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_8c487bf686803e31c82b6e18a102352b_31bf3856ad364e35_6.3.9600.17216_none_9162a153897df299.manifest
File versionNot applicable
File size703
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_8e717a00d39feb252c5fa0e9f4383a02_31bf3856ad364e35_6.3.9600.17216_none_6981638906e29cc7.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_8e9347be39f0caec3346e5b6d5192849_31bf3856ad364e35_6.3.9600.17216_none_3ae418618d81f311.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_8f3c4cfb1ac332fcafc7171c026179a9_31bf3856ad364e35_6.3.9600.17216_none_a9371787273e99df.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_9b1c8ce7908102d407ea2cba2ce5c0c7_31bf3856ad364e35_6.3.9600.17216_none_8ef9c385d6cd198b.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_9d855455cf24755101b0dc505fa1cce7_31bf3856ad364e35_6.3.9600.17216_none_57b203992a64e48a.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_ac18e99ee4b08e0b9b9735813f6cda0b_31bf3856ad364e35_6.3.9600.17216_none_cacebc1fbe35fd0e.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_bcbdbaf6727b147621d24441eaaa66bc_31bf3856ad364e35_6.3.9600.17216_none_7ff3dd6969369267.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_be3df118d026e454d3a60c40ce77f553_31bf3856ad364e35_6.3.9600.17216_none_3fce02e951e267cc.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_cf6ec181c6ae6c8cd4ec60da651e0d83_31bf3856ad364e35_6.3.9600.17216_none_00111338b0e1d075.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_d60c30cc81268af312175b1d5b32b4ff_31bf3856ad364e35_6.3.9600.17216_none_399630b3e6e46faa.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_e328c6bfd6df828ac11b0e70345f2949_31bf3856ad364e35_6.3.9600.17216_none_a59db77f8994e56d.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_e85764833946b4fee8dfc64ad392a3ba_31bf3856ad364e35_6.3.9600.17216_none_a85ac5d868237123.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_ec1dc8d38c2bbe4db37bdc3fb00aa4c2_31bf3856ad364e35_6.3.9600.17216_none_72583e5615ad7ba6.manifest
File versionNot applicable
File size651
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_microsoft-windows-smspaceprovider_31bf3856ad364e35_6.3.9600.17216_none_65acc9bcdaa8f764.manifest
File versionNot applicable
File size7,529
Date (UTC)20-Jun-2014
Time (UTC)23:17
PlatformNot applicable
File nameX86_spaceport.inf_31bf3856ad364e35_6.3.9600.17216_none_aac51cfc71d879a1.manifest
File versionNot applicable
File size2,116
Date (UTC)20-Jun-2014
Time (UTC)01:15
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_099ac1f25f5abdde6513d7b379b58ece_31bf3856ad364e35_6.3.9600.17216_none_a7a4afec83e1bdf4.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_120000a4892881e9bdea1119a93543fa_31bf3856ad364e35_6.3.9600.17216_none_8e830323aee98362.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_129e71b84263dc24eaee11b24ad6cf89_31bf3856ad364e35_6.3.9600.17216_none_b710d7bf6f08c2ca.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_1eb5fd734f110b2bc913c77909a9b3de_31bf3856ad364e35_6.3.9600.17216_none_8141a29b95b9e602.manifest
File versionNot applicable
File size707
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_1f16ac700ad161d730af7599d22e4147_31bf3856ad364e35_6.3.9600.17216_none_1877c52085bc046c.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_312573916c32416440fe16ce3657bd09_31bf3856ad364e35_6.3.9600.17216_none_29cc8cb241f4b4b4.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_32f5ab0fdd313b1a8960268e4d69e0b1_31bf3856ad364e35_6.3.9600.17216_none_f60d94bb5be704c7.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_33d136b5a984f4e2d3fa0455a9b9f5cd_31bf3856ad364e35_6.3.9600.17216_none_c2ff49c6c8d48853.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_5edffb8ffee1c36e81146784b12d0c6f_31bf3856ad364e35_6.3.9600.17216_none_74404e8cfdfe21af.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_7eb646f118c287d49e8121f615388b1e_31bf3856ad364e35_6.3.9600.17216_none_e7239cf789146ecb.manifest
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File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
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File nameAmd64_907fcdfc076a5bce4428a1719daa813b_31bf3856ad364e35_6.3.9600.17216_none_9f469bac53135146.manifest
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File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
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File nameAmd64_94a9d4f81a5edf373f353a64b79222dd_31bf3856ad364e35_6.3.9600.17216_none_6eb57800460c8136.manifest
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File size707
Date (UTC)20-Jun-2014
Time (UTC)23:21
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File nameAmd64_a441d26efaaede552f6ac15e4f6df2e8_31bf3856ad364e35_6.3.9600.17216_none_e0008d45c2c6843d.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_abf3415d89cae8d8a276f97ab355625f_31bf3856ad364e35_6.3.9600.17216_none_e26a2561887a0ad7.manifest
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File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
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File nameAmd64_ac117805b07600d5a58544c80306172f_31bf3856ad364e35_6.3.9600.17216_none_fa4f69cc4e946c55.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_b95d682ab0b238f28a88346e4cc71663_31bf3856ad364e35_6.3.9600.17216_none_30940d40920f5a2c.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_ba720ff1914e1fb35ddfbd1aec1cac0f_31bf3856ad364e35_6.3.9600.17216_none_02986ccf8755b77d.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_c0c52981a64997280fa8913763e0b6ef_31bf3856ad364e35_6.3.9600.17216_none_b305ad36306e7a5f.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_cf4f635dfb30c14d449a8d5b1d510d3c_31bf3856ad364e35_6.3.9600.17216_none_21cab2d2d875d5fa.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_d43481f6d081e7c42612d4904a41d4bf_31bf3856ad364e35_6.3.9600.17216_none_83246a008937478a.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_db61619291e6dbcda9811f6737ce1545_31bf3856ad364e35_6.3.9600.17216_none_967636f5392630dd.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_dcbd43d574297f36dc5ded458b702533_31bf3856ad364e35_6.3.9600.17216_none_ed9d6eb5cb1a98f7.manifest
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File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
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File nameAmd64_e367749f3df9ab049efdf988800c82c0_31bf3856ad364e35_6.3.9600.17216_none_57d51964cac45489.manifest
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File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_e550c6ba70b56c39de9fee9ba90a227f_31bf3856ad364e35_6.3.9600.17216_none_8e394440b02ae0ef.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_f79a0023326e68a71e06abdc7af5b695_31bf3856ad364e35_6.3.9600.17216_none_74761ec975046aa7.manifest
File versionNot applicable
File size655
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_microsoft-windows-smspaceprovider_31bf3856ad364e35_6.3.9600.17216_none_c1cb65409306689a.manifest
File versionNot applicable
File size7,533
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable
File nameAmd64_spaceport.inf_31bf3856ad364e35_6.3.9600.17216_none_06e3b8802a35ead7.manifest
File versionNot applicable
File size2,120
Date (UTC)20-Jun-2014
Time (UTC)03:36
PlatformNot applicable
File nameWow64_microsoft-windows-smspaceprovider_31bf3856ad364e35_6.3.9600.17216_none_cc200f92c7672a95.manifest
File versionNot applicable
File size6,822
Date (UTC)20-Jun-2014
Time (UTC)23:21
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2978691
Revision : 1
Created on : 1/7/2017
Published on : 8/12/2014
Exists online : False
Views : 273