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Remote Desktop session freezes when you run an application in the session in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use Remote Desktop Protocol (RDP) version 8.1.
  • You establish an RDP connection to a virtual machine that is running RDP version 8.0.
  • You run an application that does heavy rendering operations in the virtual machine.
In this scenario, the RDP session freezes for one or two minutes.

Note Rendering is the process of using computer code to display the text and graphics that you see on your screen.

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Resolution

To resolve this issue, install update rollup 2975719. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

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Workaround

To work around this issue, wait one or two minutes for the issue to resolve itself automatically. Or, minimize the RDP window and then maximize it.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2978367
Revision : 1
Created on : 1/7/2017
Published on : 8/12/2014
Exists online : False
Views : 298